Critical Situation Manager

**Job no**: TC8D9

**Category**: Technology, TEC - Operations
- Join a powerhouse of brands that connect customers, businesses and communities.
- Bring your boldness and stand out in an organisation that supports you to shine.
- Access to awesome perks like a free mobile and home internet plan

Bring your ‘you’ to TPG Telecom, and help us build meaningful relationships and support vibrant, connected communities. **We’re better and bolder together.**

TPG Telecom started with a belief that we can make things better for Australians. We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. It’s our why; our reason to exist. Now, we’re proud to be one of Australia’s leading mobile and internet providers. We’re not just redefining telco, we’re changing its course. And you play a role in that. A big one. The opportunities are plenty for those who are ready to accept the challenge.

Could that be you?

**Your opportunity**:
The Critical Situation Manager plays a pivotal role in ensuring the resilience and continuity of telecommunications services during high-impact events. This role is responsible for preparing for and managing critical incidents—including extreme weather events, infrastructure failures, and major service disruptions—by coordinating cross-functional teams, running incident management bridges, and driving post-incident reviews and process improvements.

**You'll make impact in the following areas**:

- Developing and maintaining comprehensive incident response plans for extreme weather events and other critical scenarios.
- Conducting risk assessments and scenario planning to identify vulnerabilities in network infrastructure and operations.
- Collaborating with engineering, field operations, IT/Network Operations, and business continuity teams to ensure readiness.
- Leading simulation exercises and tabletop drills to test response capabilities.
- Acting as the Incident Commander during major events, leading management bridges and coordinating real-time response efforts.
- Monitoring incident progression, escalating as needed, and aligning response with regulatory and customer obligations.
- Maintaining detailed incident logs and documenting actions taken accurately.
- Coordinating with network operations, field services, IT, customer service, and external vendors to ensure unified response.
- Serving as the central point of contact for all teams during critical incidents.
- Facilitating decision-making under pressure and aligning resource allocation with incident priorities.
- Producing real-time incident reports, executive summaries, and post-incident reviews.
- Maintaining and updating process documentation, playbooks, and standard operating procedures (SOPs).
- Leading lessons learned sessions post-incident to identify root causes and improvement opportunities.
- Driving implementation of corrective actions and process enhancements.

**What you’ll bring**:

- Excellent verbal and written communication skills involving managing stakeholders at all levels.
- Excellent consultation skills interfacing with Technical and Business stakeholders, and leaders across the Technology organisation.
- 10+ experience managing a combination of Technology functions i.e., IT, Infrastructure, and Networks in a large Enterprise organisation, preferably in a Telecommunications environment.
- Experience in managing Critical Incidents.
- Able to smoothly navigate in a matrixed organisation, seeking consensus and buy-in, and holding others accountable.
- Excellent time and expectations management.
- Excellent in identifying and managing Technology risks impacting Business outcomes,
- Ability to work in a 24/7 on-call during high-risk periods

**What's in it for you?**
- Flexible hybrid way of working (from home and office)
- ‘Stay Connected Mobile’ - Access to a free mobile plan
- ‘Stay Connected NBN’ - Access to a free NBN 100 plan
- ‘Your Leave’ - an additional 4 days of leave to be used whenever you like - every year
- Access to TPG Learning Hub platform and internal development opportunities
- Access to Corporate Partner Discounts
- TPG Telecom also acknowledges the Gadigal People of the Eora Nation as the Traditional Custodians of lands and waterways where this office can be found in Barangaroo._
- Our Talent Acquisition Team and Hiring Managers kindly request no unsolicited resumes or approaches from Recruitment Agencies. TPG Telecom is not responsible for any fees related to unsolicited resumes._

**#LI-Hybrid**

Published on 19 Aug 2025, 12:00 AM