Dental Receptionist

5 days ago

Melbourne, Australia Australian Unity Full time

With a rich 60 years of industry experience, Australian Unity Dental operates a number of fully serviced dental care centres across Victoria, including Moonee Ponds, Box Hill, Rowville, Hughesdale and Spring Street, Melbourne CBD.

**Employee Benefits**:
We value our wonderful Dental services team and the great work they do in delivering high quality dental care for the many customers we support. Our employees enjoy an enviable range of great benefits including:

- Competitive salary (offer above award) and generous incentives for high achievers
- Career progression, traineeship opportunities as well as ongoing training and support
- Employee Referral Program - refer your friends and family members to join us and receive $1500.00 per successful referral (Terms & Conditions apply)
- Employee Assistance Program - support and assistance for you and your partner at those times in life when you need it most
- Maxxia Rewards - a great range of discounts and benefits at selected retail outlets, department stores, attractions, travel, cinemas, restaurants.
- Enjoy the stability and set hours within a corporate dental environment, no more late-night patients
- 14 weeks paid parental leave - equal benefit for both parents
- Bump to Baby - a support service connecting you to a team of maternal health experts, midwives, and nurses
- Discounts across the Australian Unity business including Private Health Insurance, General Insurance, Dental + more
- Uniform allowance
- Enjoy additional yearly paid Well-Being and Community leave days

**The Opportunity**:
We currently have a **12-month fixed term, full time** Dental Reception position available at our **Melbourne CBD clinic (Spring Street).**

**What you'll be doing**:

- Patient management; greeting and welcoming patients, answering phone enquiries, making & confirming appointments.
- Processing and managing customer accounts
- Experience at reception and using HICAPS (Health Industry Claims and Payments Service)
- Provide excellent customer service in managing and resolving complaints
- Treatment planning and scheduling next appointments
- Customer account management, follow up on outstanding payments and account resolution
- Utilisation of ‘Ascend’ Dental software
- Disinfection and sterilisation of instruments
- Ensure high standards of infection control and comply with all OH&S

**Things that matter to us**:
Above all, you will align to our Values of Bold, Warm and Honest. You will be able to develop excellent rapport with your customers, whilst assisting them to receive the best in dental care.

Does this sound like you?
- **You will be available to work 4 days per week, Monday, Tuesday, Thursday and Saturday (9 - 9.5 hour shifts with a 1 hour break)**:

- Previous Reception/ Administration experience (essential)
- Caring and friendly personality with a strong patient focus
- Exceptional organisational, written and verbal communication skills
- Be well presented, punctual, reliable, and professional
- Be able to multi-task and adapt in times of high demand
- Dental reception experience is an advantage
- Experience using dental software programs and Microsoft Office is an advantage
- Fully vaccinated for COVID 19 COVID or able to provide a medical exemption certificate from a registered medical practitioner.

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