Cluster Manager

1 week ago

Gold Coast, Australia Country Road Group Full time

The Role

Reporting to the Area Manager, this position is responsible for delivering the stores financial targets and company key performance indicators focusing heavily on creating a warm and genuine customer service experience. This role will also build a team that is empowered to exceed within the retail store and overseeing the David Jones Pacific Fair Concession store.

Key Responsibilities
- To drive sales, profit and ensure the achievement of all KPI’s as set by the company
- Provide inspirational leadership, training and developing team capability
- Lead with a focus on strong people management
- Maintain a focus on commercial acumen ensuring the team have an understanding of the performance of the store
- Manage effective control of costs
- Drive a customer centric culture creating a warm and genuine customer service experience
- Adhere to all company behaviours, policies and procedures
- Proven experience in managing high sales turnover, multi-site retail fashion stores
- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Ability to manage budgets, interpreting financial reports and generating efficient rosters
- Demonstrated experience in managing for profit, with a commercial approach
- Experience managing the performance, training and development of a large team
- Skills associated with driving productivity with team members
- Demonstrated experience in managing for profit, with a commercial approach
- Ability to build strong relationships with relevant stakeholders, including senior leadership

Why work for us?
- A competitive remuneration package, including incentives
- Seasonal product allowances and generous discounts for you and your immediate family on all Country Road, Politix, Trenery, Witchery and Mimco products.
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships

About Us

Witchery is a daily source of style, inspiration, and sophistication for all women, uniting a love of iconic design with a contemporary view on style. Proving that premium, quality-led design can be a part of every day or night, and that confidence comes not just from what you wear, but how you wear it. We care about the details - quality, responsibility, and exceptional design. We are Witchery.

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