Trainee Facility Attendant

7 days ago

Cootamundra, Australia Leisure & Recreation Group Full time

**Are you ready to be one of the future leaders in aquatic management?**

Join us on our structured pathway giving you exposure across operations, leadership and corporate systems. Gain a nationally recognized Certificate III in Sport & Recreation alongside in-house industry qualifications and structured workplace learning.

Be supported on your journey into leadership and management as you prepare for a bright future

Above award hourly rate plus loadings and allowances.

The Trainee Facility Attendant works across both aquatic and stadium areas, creating a safe, clean, and engaging environment for all patrons. This position requires a blend of customer service, operational oversight, and attention to detail, with responsibilities spanning from opening and closing the facility to maintaining high standards of safety and cleanliness. The Trainee Facility Attendant is also working towards supporting the business's viability by enhancing customer satisfaction, contributing to a positive experience that encourages repeat visits and long-term memberships.

**WORK TASKS + RESPONSIBILITIES**

Tasks include but not limited to:

- Provide exceptional customer service at all times.
- Maintain a professional presentation and demeanour at all times.
- Responsible for opening and closing the facility.
- Handle customer complaints and requests professionally and courteously.
- Perform cash handling duties accurately and securely following company policies and procedures.
- Maintain a thorough knowledge and understanding of the Facility’s Emergency Action Plan.
- Conduct general cleaning and maintenance tasks as required.
- Comply with facility safety protocols, training requirements, and document control procedures.
- Take reasonable care for your own health and safety, and for the health and safety of others.
- Ensure a clean, neat appearance at all times.
- Communicate effectively with all staff and members.
- Adhere to all policies and procedures.
- Follow the daily work routine and complete assigned tasks.
- Uphold and promote our TANDA culture.
- Instruct, lifeguard, and teach as required, ensuring relevant qualifications are maintained.
- Update and manage daily work documents and complete administrative tasks efficiently.
- Undertake special projects and tasks as assigned by management.
- Provide effective supervision of facilities.
- Develop and update activity plans regularly.
- Complete scheduled operational audits as required.
- Ensure the Centre is consistently **_clean_**, **_friendly_**, **_safe_**, and **_organised_**.
- Perform other duties during shifts in support of management.
- Completing daily operational checklists

This list is not comprehensive, and the Facility Manager may assign additional responsibilities as needed. This trainee position takes part in our L&R Group pathway program

**PERSONAL SKILLS**

**INDUSTRY QUALIFICATIONS + CLEARANCES**
- Excellent problem-solving abilities, especially with complex issues
- High level of customer service
- Proficient computer skills - training will be given
- WWCC + National Police Check - 18+
- Cert III Community/Sport/Aquatics Recreation
- Pool Lifeguard
- Swim Teacher/Coaching
- Tech Ops
- Food Safety

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