Porter (Customer Service Attendant)

**Req. Id**:9213

**Date**:3 Feb 2025

**Location**:Brisbane, QLD, AU, 4000

**Company**:Queensland Rail

**You’ll connect Queensland. We’ll connect you to an amazing career**.
- Queensland Rail is built on true connection and everything we achieve is made possible by you.
- For over 150 years, our teams have played an important role in connecting people and communities across the state. As an employee of Queensland Rail, you’ll contribute to our proud legacy, and help us build an even brighter, more sustainable future - and that means incredible things for your career.

**Your opportunity**
- There has never been a better time to join Queensland Rail, and we have multiple opportunities across our SEQ network for enthusiastic customer service professionals to join our dedicated Station Customer Service team. As a Porter, you are the face of Queensland Rail and will provide our customers with an extraordinary experience at each and every journey our customers take.
- These roles work across a 24/7 shift work operational roster, including early mornings, late nights, weekends and public holidays and will require you to work at our CBD locations (Fortitude Valley, Central and Roma St stations)

As a Porter at Queensland Rail, you'll begin your career with a competitive pay rate of $38.29 per hour as of March 2025. Beyond this, there's a clear pathway for career advancement. Queensland Rail is dedicated to fostering career growth, offering opportunities to progress from entry-level roles up to Station Masters and Group Station Masters within the Station Operations business. This growth potential ensures that dedicated employees can build long-term, rewarding careers while contributing to the essential services that connect communities across Queensland.

**Varied opportunities to suit your lifestyle include**:

- Full-time fixed-term contracts (up to 6 months), working 76 hours per fortnight
- The average salary for Porters, based on the roster not including shift penalties, public holidays and overtime is approximately $85,141 plus 12.75% superannuation
- Casual positions with no set hours at an hourly rate of $38.29 plus 23% casual loading and superannuation

**Proudly representing Queensland Rail, you will be**:

- Monitoring, observing, and taking action to ensure the safety and security of people and Queensland Rail property.
- Delivering customer service excellence in assisting customers with specific needs, which will involve using wheelchair ramps to board and alight customers.
- Maintaining clean and tidy station facilities and surrounds, which will involve some lifting.
- Providing a visible presence at the station.

**This is a great role if you are**:

- Passionate about delivering outstanding safety minded customer service in a busy station environment
- Able to work early mornings, late nights, and weekends, with public holidays offered as required
- Confident to work alone at times, across a range of shifts including after hours on our stations and platforms.

**About you: (what you’ll bring)**
- Strong commitment to safety.
- Outstanding customer service skills with excellent communication and interpersonal skills.
- Positive, flexible and approachable attitude.
- Ability to commit to the required six weeks of essential training
- Ability to stand for long periods of time as well as have the ability to safely lift and move objects as part of your working day.
- Have access to reliable personal transport to travel to-and-from work when public transport is not available.

**Progress that Counts**
- The future of Queensland Rail will see you welcoming millions of international visitors to the 2032 Olympic and Paralympic Games. Cross River Rail will change the way we travel across our SEQ network and over the next 10 years the number of passenger journeys will double in size, from 40 million journeys per year to 80 million journeys.

**Benefits that Count**
- All that Queensland Rail achieves each day relies on the hard work, dedication and talent of our teams. That’s why we offer a range of meaningful benefits, all designed to help you bring your best, including:

- Free travel to and from work, on our SEQ train network
- A fitness passport and annual flu vaccinations.
- Your Queensland Rail uniform
- Six (6) weeks initial training course - setting you up for success

To learn more about these roles - please view our Position Description (Casual) and Position Description (Fixed Term)

The recruitment and selection process for this position might require shortlisted applicants to undertake psychometric assessment, health assessment and background checks that might also include criminal history and credit checks.

**Supporting a Diverse Workforce**

Queensland Rail is committed to a diverse workforce that is reflective of the customers and communities we serve.
We are inclusive, collaborative, respectful, and value our differences. We are 1TEAM, where everyone belongs.