Assistant Administrator

2 weeks ago

Melbourne, Australia Kingsford International Institute Full time

**Assistant Administrator**

**About us**

Kingsford International Institute (KII) is an Australian Registered Training Organisation (RTO) operating under the National Vocational Education and Training (VET) Quality Framework. We deliver Australian Qualifications Framework (AQF) qualification which is drawn from Australian National Training Packages and recognised within Australia and internationally. It is situated in a prime location close to public transport facilities and cafe district. KII has a modern campus with a friendly, dynamic and fun team culture

**About the Role**

We are looking for a full time Assistant Administrator with a friendly, proactive disposition and a great work ethic to join our team. This role requires a motivated and hands on attitude. This position requires an individual who has current/previous experience in international education in student services/ administrative role.

This position involves working from reception. You will be the first point of contact for enquiries and for providing customer service and support to our students and stakeholders.

**Key responsibilities**:
Provide reception, administration and learner support to our students, trainers and external stakeholders, which will include, but not limited to

Be the main contact for all student enquiries and correspondence

Provide accurate information and advice to students on attendance, course progress, adjusting to living in Australia and other issues

Monitor student attendance in a timely manner and assist in monitoring course progress.

Refer students to other staff members as required

Coordinate orientation for new students, including liaising with students and stakeholders, preparing welcome information and organising student ID cards

Coordinate student activities and events (social activities, excursions, incursions, graduations etc.), and actively engage students with the college community.

Provide administration support to the Student Services team with other duties as required.

Process student related information and documents and maintain accurate student records and electronic filing system

Other general reception duties including but not limited to ordering office supplies, keeping inventory of stock, receiving and sorting post, checking cleanliness of building, answering and transferring calls.

**Selection Criteria**:
Experience within international education in student services and administration.

Excellent customer service, communication and interpersonal skills including, the ability to establish rapport with people from different cultural backgrounds.

Exceptional time management, self-motivated and flexible in responding to changing work priorities.

Knowledge of the international education industry (Standards for RTOs 2015, ESOS Act, National Code 2018) is desirable

Strong attention to detail and problem-solving skills.

High level organizational and administrative skills

Ability to work independently and as part of a team

Strong computer skills including experience with databases

Competent in the use of Student/Learning management systems

Proficiency in English both oral and written

Eligibility to work in Australia

**Salary**: $45,000.00 - $52,000.00 per year

Schedule:

- 8 hour shift

Work Location: One location

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