Operations Officer

**Operations Officer**
- ** $95,136 - $112,164 plus superannuation**:

- ** Permanent full time opportunity**:

- ** SNSW Grade 7/8**

**Do you want to**
- join an inclusive and collaborative team working on **world-leading initiatives**, that prizes innovation?
- create change for good and?**make a differenc**e?to the lives of 8 million people in NSW?
- work in a supportive and?**flexible hybrid-environmen**t?with endless opportunities to grow?

**Yes? Then this role is for you**

Partnerships, Projects and Insights (PPI) is a growing team with an exciting future ahead. Over the past few years, we have helped the lives of people in NSW through initiatives such as Vouchers, Grant and Rebate Programs, Digital Identity & Verifiable Credentials, and have some great initiatives in the pipeline. Due to this exciting growth the Operations team is looking for an Operations Officer to join the team.

As an Operations Officer at Service NSW, you will wear a strategic hat, and always be looking for ways to improve efficiency and support the business. You will be responsible for coordinating high-level business support services to ensure the efficient functioning of the Division.

You will work in a balanced team of like-minded individuals with a variety of skills, who share your passion.

**Your day to day**
- As the Operations Officer you will support the development, documentation, implementation and monitoring of business systems, procedures and processes
- Make recommendations to improve efficiency, cost management and service delivery
- Provide specialist advice and support to customers and stakeholders
- Contribute to continuous business and customer service improvement initiatives
- Provide operational support and conduct administrative functions

**About you**

**Experience in a business support role.** You have strong experience in an administrative or business support role in complex organisations. You have outstanding business insight, and thrive in a collaborative fast-paced environment, working together to figure out the best experience for the customer and how to impact the business.

**Strong time management and prioritisation skills.** Due to changing priorities, urgent requests, or a final push to meet a quarterly report, you face the daily challenge of where to focus your time and energy. You have a don’t give up attitude, and deliver, especially in the face of resistance or setbacks. You seize every opportunity and empower others to reach their goals along the way.

**Attention to detail.** You strive for excellence in everything you do. You’re pro-active, and own and drive pieces of work from start to finish. You identify the opportunities where you can make the largest impact, and you see it through. Often going out of your way to find the best solution possible.

**Outstanding communication skills.** You have amazing written communication skills and do not shy away from writing briefing notes, drafting correspondence with key stakeholders and creating meeting packs. Your attention to detail is next level.? You also have top notch verbal communications skills and can drive conversations into outcomes.?

**Customer-oriented and proud**. You are motivated by, and take ownership of, delivering valuable outcomes to your customer.

**Continuous improvement forever** You are a lifelong learner, always driven to improve processes and outcomes. You value closed feedback loops, and the concepts of iteration and incremental improvement.

**Why work for us?**

**There are lots of reasons why a role with us is rewarding - working with us gives you**:

- The opportunity for **meaningful work that matter**s to all of us in NSW
- We have a **hybrid work model** (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
- Flexible leave so you can recharge and**?make time for what counts**:

- Much more than just a job, you can **build a career here**:

- Access to **health and well-being programs** including Fitness Passport

**We can’t wait to meet you**

**About us**

Projects, Partnerships and Insights (PPI) team is like nothing else in government. We are a diverse and vibrant team of talented project professionals, business analysts and partnership managers working together to develop impactful experiences that improve the lives of our 8+ million customers. We believe that working for Service NSW is not just a job, but a purpose. Joining Service NSW will provide a way for you to service all the people and businesses in NSW and ensure no one is left behind.

We improve the lives of our customers by providing easy, trusted, inclusive and world-leading digital government services. Some of the products and services we’ve worked on in the last 12 months include:

- Voucher programs such as Dine and Discover, Back to School, Stay NSW, Before & After School Care and Parent Vouchers
- Careers NSW
- Service NSW Mobile