Fulfilment Lead

**Role: Fulfilment Lead (Online Retail ICT)**

**Reports to: Head of Online Retail**

**Workplace Location: Fyshwick, Canberra**

**Role Purpose**:
The Fulfilment Lead (Online Retail ICT) is responsible for all areas of the fulfilment process for our online stores, from receiving stock, final testing and preparation, pricing and listing the products across multiple eCommerce platforms including ebay and Amazon. You will ensure that all stock is properly labelled, stored, and packed to maximise sales and customer satisfaction. Products include refurbished laptops, desktops, mobile phones and networking equipment.

You will be responsible for managing eBay and Amazon Reporting and Metrics, with an ability to interrupt data and key insights to ensure WV Tech maintains its Top-Rated Seller status. As part of this you will manage customer service for both platforms, replying to technical questions and issuing invoices upon request.

You will be responsible for overseeing the inventory management of all retail stock ensuring accurate data is entered into the ERP system, to enable appropriate reporting and planning by the business.

**Success in this role you will see**:

- Maintain or exceed company Gross Profit goals per sale
- Maintain “Top Seller” rating across eCommerce platforms
- Maintain Return rates or Customer complaints under 5%
- Inventory Reporting matches physical count and system data
- Orders are fulfilled and shipped within SLA’s
- Provide guidance and training to junior fulfilment and warehouse team members
- Any other duties as seen fit by the manager for you to fulfill your role

**General Duties**:

- Contribute to overall company vision and strategy.
- Contribute to new business initiatives and projects.
- Comply with all HSEQ company process and policy.
- Work with a range of individuals from skilled technicians to disadvantaged individuals.
- Any other duties as seen fit by the employer to fulfil your role.

**Who you are**:

- Demonstrated experience with listing and managing retail sales on both eBay and Amazon sales platforms
- Able to drive a forklift with valid forklift licence is highly desirable
- General technical knowledge to help customers with potential inquiries about their device
- Excellent communication skills
- Excellent organisational and time management skills
- Ability to work in a fast-paced work environment

**Who we are and what we care about**:

- Doing the Right Things for the Right Reasons
- Be Adventurous, Active, Creative and Irrepressible
- Move the Rocks
- See Around Corners
- Be Brave, GSD (Get Stuff Done)

At WV Technologies, we know our team members are our greatest asset. That’s why we’ve designed an Employee Value Proposition (EVP) focused on recognition, development, and celebration.

**Celebrate Milestones**

Your birthday and workplace anniversaries are more than dates on the calendar—they're opportunities for us to celebrate you Expect personalized recognition, surprises, and events to make your special day unforgettable.

**Grow and Develop**

We’re committed to your professional and personal growth. Enjoy access to continuous training programs, workshops, and certifications to take your career to new heights.

**Peer-to-Peer Recognition**

A culture of appreciation thrives here. Our peer-to-peer recognition platform ensures your hard work and contributions are acknowledged and celebrated by colleagues at all levels.

**Company Overview**:
WV Technologies is an IT decommissioning company, NAID AAA certified to Top Secret as well as a Social & Indigenous Enterprise. We deliver certainty with purpose and are known for doing the right things for the right reasons. We are a Supply Nation registered business and Social Traders certified social enterprise.