Night Manager

Applications close on 29 October 2025

Full time position, Permanent position

Night Manager

Pavilion on Northbourne

Full time position

**Salary**: AUD 76515 + Super

The Pavilion on Northbourne is a 4.5 star hotel located minutes from the CBD. Part of the Capital Hotel Group, this position presents an exciting opportunity in one of the best locations in Canberra.

**About the Role**

Reporting directly to the Rooms Division Manager, the Night Manager oversees hotel operations from 11:00 pm to 7:00 am. This role closely coordinates with front office staff and daytime teams, including restaurant, housekeeping, and maintenance, ensuring a seamless operational handover each morning. The position demands strong interpersonal skills for delivering exceptional guest experiences and sound operational judgment to manage the hotel effectively during nighttime hours.

**Key Responsibilities**:

- Lead overnight front office operations; coach staff to deliver Capital Hotel Group service standards and prepare clear shift handovers.
- Complete the night audit; balance daily revenue and produce required financial and yield reports.
- Manage arrivals and departures; verify rates, update Room Master profiles and secure valid payment.
- Maintain cashiering controls: post manual and miscellaneous charges, reconcile credit cards, and balance float and cashier each shift.
- Safeguard cash, keys, guest data and safety deposit items; report suspicious behaviour immediately.
- Greet and acknowledge guests promptly and courteously; respond to requests, messages, wake ups and complaints; uphold confidentiality at all times.
- Coordinate with Housekeeping, Maintenance, Security and F&B to resolve issues and keep the lobby and front desk immaculate and clutter free.
- Monitor overnight rates and inventory; collate competitor and industry information as directed to support revenue decisions.
- Adhere to credit, accounts, OH&S and risk policies and procedures; maintain professional grooming and contribute to hotel objectives by owning tasks through to completion

**About You**

We are seeking a dedicated hospitality professional with:

- 2+ years of hotel front office, duty manager or night audit experience
- Diploma level or higher in Hotel Management, Hospitality, Business or Finance or Bachelor degree in Business or Information Technology.
- Strong understanding of Revenue and Reservations Management (RMS Cloud, Opera, Protel, etc.) and computer literacy - Opera Cloud experience an advantage.
- A passion for guest service and creating memorable stays.
- Excellent communication, problem-solving and leadership skills.
- Strong organisational abilities and attention to detail.
- Flexibility to occasionally cover other shifts (no overnights) and some public holidays.
- Excellent time management skills and the ability to work under pressure.
- Flexible approach in adapting to guest

**What you can expect from us**
- Staff discounts on accommodation and F&B
- Mentoring and support to be the best version of you
- Career progression
- Flexible working arrangements - where role permits
- Discounted onsite car parking

Do you have what it takes to be part of our incredible team?

Pay: $76,515.00 per year

**Benefits**:

- Employee discount

**Education**:

- Diploma (preferred)

**Experience**:

- Hotel Front Office, Duty Manager or Night Audit: 2 years (preferred)

Work Location: In person