Receptionist

Join one of Victoria’s most recognised not-for-profit animal welfare organisation
- Make a real difference to thousands of animals
- Full-time position in Burwood East

**About RSPCA Victoria**
RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is ‘ending cruelty to all animals’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria’s values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

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About the Role*
We are currently searching for an experienced and self-motivated **Receptionist** to join our **Operations** Team* in a **full time** capacity. Reporting to the Operations Support Manager, our Receptionist is responsible for effectively co-ordinating front of house communication to staff, volunteers and visitors on behalf of RSPCA Victoria, as well as providing administrative support to the broader Operations department.
**Duties and Responsibilities**
- Greet all visitors at the Level 1 reception and over the phone in a friendly and courteous manner, responding with accurate and reliable information or appropriately referring them to the right person or department.
- Maintain a clean, clutter free appearance of the reception area by ensuring that deliveries are collected in a timely manner and all tables and counters are wiped down in line with hygiene standards.
- Sign in all visitors to the Burwood East site.
- Organise outgoing courier requests in an efficient and cost-effective manner.
- Maintain the level 1 kitchen area, including emptying the dishwasher and replenishing kitchen supplies.
- Perform various administrative duties, including but not limited to, ordering name badges and business cards through the approved provider, updating the internal phone list to reflect staff changes, organising incoming and outgoing mail, and publishing information on Daisy.
- Provide support to volunteers when accessing Keywatcher and directing any escalations to Facilities and Fleet Officer.

**What we are looking for**
- Be customer centric with a strong desire to proactively assist internal and external customers.
- Strong demonstration of RSPCA Values and associated behaviours.
- Demonstrated experience working collaboratively in a team environment.
- Excellent organisation and time management skills.
- Ability to work in a fast paced and challenging work environment.
- High level literacy, numeracy, and problem-solving skills, including intermediate computer skills (including use of Microsoft Office Excel, Word, and PowerPoint);
- Good knowledge of the animal welfare sector
- Experience in the not-for-profit sector
- Willingness to undergo a National Police Check.
- Position requires a valid driver’s license and COVID-19 vaccination certificate

**What we can offer you**
- Encouraged work-life balance and a broad range of leave entitlements, including annual leave, personal leave, additional leave (6 days per year pro-rata), purchased leave, paid parental leave, study leave and paid family and domestic violence leave
- Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services, education programs, access our Parents and Carers platform that has a wealth of resources to support working parents and carers
- Generous discount on products and services, including Hill’s pet food, Hush Puppies footwear and RSPCA Victoria retail and vet clinic products and services
- Salary packaging and novated lease arrangements on offer with leading provider, Maxxia
- Access to a range of learning and development opportunities that will benefit and support you in your role

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How to apply*
- RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy _here._