Remarketing Executive

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DESCRIPTION The
Remarketing Executive is responsible for the day-to-day processing, preparation, and management of vehicles and other assets for sale through IAA's remarketing channels. Reporting to the Remarketing Team Leader, this role focuses on delivering operational efficiency, ensuring assets are presented to the highest standards, and supporting the team in meeting key performance targets.The role requires strong attention to detail, excellent organizational skills, and a proactive approach to resolving challenges. As part of the remarketing team, the Remarketing Executive will collaborate with operations, transport, and customer-facing teams to ensure seamless asset preparation and auction delivery. RESP
- ONSIBILITIES Pro

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- ess and prepare vehicles and assets for sale, ensuring they meet IAA’s quality standards and timelines. Accu
- rately enter and update asset information in IAA’s internal systems. Moni
- tor the status of allocated stock and follow up on any delays to ensure readiness for sale. Deli
- st in resolving vehicle issues such as encumbrances, WOVR status, and outstanding paperwork. Supp
- ort initiatives to drive buyer participation growth locally & internationally. Deli
- ver performance outcomes against SLA’s and KPIs, such as registration cancellations & refund timely processing. Supp
- ort the team in meeting KPIs, such as reducing days to sale and maximizing asset return. Coll
- aborate with the operations and transport teams to coordinate vehicle movements, inspections, and auction readiness. Iden
- tify and escalate issues impacting asset processing to the Remarketing Team Leader. Part
- icipate in implementing operational improvements to enhance team efficiency. Prov
- ide accurate and timely support to sellers and buyers regarding asset status, auction processes, and post-sale actions. Assi
- st in addressing customer queries and resolving auction-related issues, escalating where necessary. Ensu
- re customer processes (e.g., Personal Effects Process) are followed within agreed SLAs. Main
- tain accurate records in IAA’s internal systems to reflect asset status and team activities. Supp
- ort the preparation of performance data and reports as needed by the Remarketing Team Leader. Ensu
- re compliance with internal processes and external regulatory requirements. Perf
- orm other duties as assigned. QUA

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- IFICATIONS Pre

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- ious experience in an administrative, operations, or customer service role (experience in remarketing, auctions, or automotive industries is a plus). Prof
- iciency in data entry and experience working with operational systems or CRMs. Basi
- c understanding of asset management or auction processes (preferred but not required). Stro
- ng organisational and time-management skills with a focus on attention to detail. Proa
- ctive problem-solving mindset and ability to prioritise tasks. Exce
- llent communication and interpersonal skills for effective team and customer interactions. Abil
- ity to work effectively in a fast-paced, deadline-driven environment. A co
- llaborative team player who thrives in achieving shared goals. Will
- ingness to learn new processes, tools, and systems. Flex
- ibility and adaptability to support the scaling of operations in a startup environment. Prof
- essional work office environment. As I