Atm/pos/sco Technician

Position responsible for installation primarily, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
- Responsible for installation of new customer equipment and resolution of associated problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements.
- Responsible for assisting in site preparation, including installation of cable, staging of equipment, and minor testing of equipment; May also perform required modular swaps and unit replacements
- May required to perform remedial maintenance work on products of low to medium complexity, specifically retail/POS and Financial/ATM products.
- Accurate and timely completion of all documentation required, much of which is customized to specific requirements.
- Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower
- Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents CUSTOMER in a manner that reflects positively on the image and reputation of the company
- Performs periodic preventative maintenance on assigned products, when required; Diagnoses problems, makes minor repairs, and replaces components (at the module level); Follows appropriate security procedures when working with ATM's/SCO’s/ACO’s and or within financial institution
- Responsible for all CUSTOMER assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
- Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation
- Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities
- May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting, walking/standing /sitting for prolonged periods;
- May be required to work on rotating shifts and Flexible hours to suite business needs ie Business Hrs and After Hrs
- Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
- Retail EPOS maintenance or install experience is required; Strong desktop hardware experience may be considered if EPOS experience is limited
- Should be experienced in ACO & SCO Machines.
- Remove Existing V5 FF
- Install New Aco’s
- Install Tri light Decals
- Complete Installation Sign off Sheets
- Take completion Photos
- Affix Destruction Label on outgoing V5 FF Aco’s
- And few other works related to ACO’s and SCO’s
- **Tools Required**:

- Quarter inch socket set
- Diagonal cutters (for removing cable bindings)
- Box cutter / Stanley knife
- Standard Battery powered drill (Phillips head) charged
- Phillips head screwdriver (#1 & #2) including a stubby screwdriver
- Flathead screwdrivers