Customer Service Consultant

**Ready for a new career adventure?**

A modern care home set in the leafy bayside suburb of Caulfield, with public transport links close by. Located 17kms from the CBD, close to the beach and shops, this care home consists of 127 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**Benefits of Bupa**
- Discounts on Health Insurance, Home, Contents and Landlord Insurance, Car Insurance, Travel Insurance, Pet Insurance
- VIVA - our employee wellbeing program - live healthier and happier - see more about Why we work at Bupa; We’ve got your back. We support our people to be the best version of themselves, physically and mentally, so they can be the best support for our customers. If our customers deserve outstanding healthcare, then so do you.
- Career development: You’ll have a real say in shaping the future direction of the business and your own career because we believe that when you grow, Bupa grows.
- Access to world-class training and professional development - supported by our quality education team and expert clinicians with a commitment to clinical excellence
- Comprehensive induction and buddy program - we set you up for success from the outset and ease you into your new role with support
- Be recognised and rewarded - Bupa Love Reward & Recognition Program ensures that the gratitude of our residents and their families is passed on to staff who deserve it

**About the Role**
As the Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with our General Manager and our Centralized Admissions team to attract, welcome and onboard new residents in the home. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home. Having a strong sales background in Aged Care will be an advantage. You will also have some responsibility working closely alongside our other CSC to ensure all general administration is supported across all aspects of the home's operations.

**_ No sponsorship available._**

**Duties**
- Responsible for driving occupancy through the execution of local area marketing and admission activities and acting as a trusted single point of contact for current and future residents, family members and other lead source generators.
- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions.
- General administration including document control, filing in line with Accreditation Agency Standards, customer service, reception etc
- Implementation of organisational initiatives and community events as directed by the General Manager or Corporate Head Office
- You be responsible for manning the main reception desk and other tasks as directed by the General Manager

**Skills and Experience**
- Previous experience gained in a similar role
- Strong sales experience in the aged care sector an advantage
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills
- The ability to solve problems independently
- Excellent communication and interpersonal skills
- Minimum of a Cert III in Business Administration or equivalent experience
- An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes

**How to Apply**
- _ Eligibility criteria and conditions apply_