IT Support Technician

Job Description Level 1 Field Engineer

Purpose of the role: Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.

**Key responsibilities**:

- Provide onsite and desk side support services to end users.
- Troubleshoot PC related problems at the direction of TCS level 1 or SPOC.
- Complete incidents and requests within SLA in pressurized environment.
- Ensure tickets are updated on a daily basis.
- Support meeting room environment and video conferencing.
- Support printers, scanners, and other peripherals.
- Support mobile devices, such as iPads, iPhones and Android devices.
- End-User Data back-up and restoration when required in the course of a service incident.

**Behavioral skills required**:

- Individual must have good customer facing skills and be well presented.
- Demonstrates independent and pro-active thinking.
- Builds effective relationships both within the team and across the business and Professional Services
- Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.
- Must be able to work alone and unsupervised, taking the initiative when necessary.
- Must be organized and prioritize work appropriately.

**Technical skills & Experience required**:

- Must have experience of using a Call Logging system.
- Support experience of MACs would be beneficial.
- Knowledge of mobile devices, in particular Androids and iPhones.
- Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
- Familiarity with Microsoft PATCH MANAGEMENT.
- Ability to replace defective parts, as identified by TCS.

**Job Type**: Freelance

Pay: $35.00 per hour

Expected hours: 30 per week

Ability to commute/relocate:

- Canberra ACT: Reliably commute or planning to relocate before starting work (preferred)