Nordic Destination Specialist

At 50 Degrees North, we're a community of individuals who share a profound love for the Nordic region. Our authenticity, trustworthiness, innovation, and inspiration guide everything we do. We value the uniqueness that each team member brings and encourage self-expression, all while working collaboratively to exceed client expectations. If you possess a flair for selling experiences that transcend expectations, then this is the opportunity you've been waiting for.

POSITION PURPOSE

50 Degrees North is a niche, independently owned, specialist travel company that aims to give our clients a little more than just a holiday. With our passion for nature and adventure, we curate unforgettable journeys for travellers seeking authentic experiences across the Nordic countries. As a Destination Specialist, you will play a crucial role in crafting tailor-made itineraries and providing exceptional customer service, ensuring our clients have the trip of a lifetime.

KEY RESPONSIBILITIES
- Work closely with travel agents and clients to understand their preferences, interests, and budget, and design custom itineraries that reflect their unique travel aspirations.
- Deliver exceptional customer service through prompt communication, attention to detail, and genuine care for our clients' satisfaction.
- Maintain strong relationships with key agents and agency groups to ensure the highest quality of services and exclusive experiences for our clients.
- Work closely with fellow sales team members to achieve our excellent level of service.
- Attend travel industry events to broaden your expertise and network with other professionals in the field.
- Conduct in-depth research on Nordic destinations, keeping up to date with the latest travel trends, attractions, and local events.
- General administration tasks as required.

QUALIFICATIONS AND EXPERIENCE
- Qualifications and/or experience in sales in a travel industry role.
- Personal and/or professional travel experience in key 50 Degrees North destinations.
- Australian passport or on-going working visa.

OTHER SKILLS AND ATTRIBUTES
- Strong customer-oriented approach with outstanding communication and interpersonal skills.
- Excellent organisational and time management abilities to handle multiple client requests simultaneously.
- Problem solving and decision-making capacities.
- Ability to work independently and in a team.
- Passion for travel, exploration, and a commitment to sustainable and responsible tourism practices.
- Friendly, flexible and a sense of humour

PREFERENCES
- Minimum 3 years industry experience

REMUNERATION & BENEFITS
- Base package with incentives: We offer a competitive base package accompanied by sales incentives and profit-sharing possibilities.
- Flexibility at its best: Enjoy a healthy work-life balance through flexible work arrangements, including remote work options and recharge days.
- Familiarisation trips: Discover our offerings firsthand with exclusive familiarisation trips that enrich your product and sales knowledge.
- Continuous learning and growth: We support your growth with ongoing learning opportunities and pathways for career advancement, ensuring a promising long-term future with the company.
- Investment in your development: Fuel your professional journey with a dedicated allowance and paid time off for your development.
- Wellness in focus: Engage in wellness initiatives that nurture your physical and mental well-being, complemented by the delicious weekly lunches with the team.
- Empowerment through volunteering: Extend your impact beyond travel by participating in our volunteering initiatives, contributing positively to local communities.

APPLICATIONS

We look forward to welcoming you to our passionate and dedicated team

**Salary**: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food
- Gym membership
- Maternity leave
- Parental leave
- Professional development assistance
- Profit sharing
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Annual bonus
- Commission

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in DOCKLANDS, VIC 3008