Store Supervisor

1 week ago

Sydney, Australia GIORGIO ARMANI AUSTRALIA PTY LIMITED Full time

Sales & Business Management:

- Monitor and perform a sales ritual in line with brand policy ensuring his/her team provide excellent customer service (presales, in-sales, aftersales). Has strong product and pricing knowledge.
- Analyze objectives provided by the Store Director/Manager to the sales staff and verify their achievement
- Report sales results, low stock on best sellers, missing product needs and customer comments to the Store Director/Manager
- Ensure impeccable aesthetics (furniture, technical equipment, lights etc) requesting any needed technical maintenance
- Ensure impeccable internal visual and windows display following VM guidelines
- Regularly reviews each sales assistant’s client book to ensure current client contact details and purchases are logged

Personnel Development and Management:

- Organize and conduct staff induction programs ensuring new hires are quickly and efficiently integrated
- Organize and conduct staff training programs to enhance product skills, customer service, CRM, VM, sales technique, stock management. Ensure all tasks are performed in an efficient and effective manner
- Support the Store Director/Manager during daily morning briefs enhancing staff animation, motivation and commitment
- Assist the Store Director/Manager in making the periodical staff performance evaluation
- Swiftly and professionally manage all store incidents, enforcing disciplinary actions where needed

Operations:

- Support the Store Director/Manager on staffing roster, annual leave always ensuring proper coverage of the selling floor and smooth store operations
- Oversee management of Stockroom space and ensure availability of the full range of items in the collection (granting quick access to core categories). Monitor Stockroom spaces dedicated for example to repairs, packaging, VM tools and products for in-house use
- Supervise goods receiving and stock management are always efficient and timely
- Check the status of repaired, and altered products, and products for in-house use, on a daily basis
- Help the Store Director/Manager maintaining organization of administrative responsibilities (sales reports, petty cash) and supervise cash procedures and regulations
- Take an active role in stock inventory

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