Store Manager

**About D1 Store**

D1 Store stands uniquely as Australia’s First and Only Authorised Retail DJI Store. Since 2017, we’ve opened 8 stores (including 2 flagship locations) and are rapidly expanding

Our success is built on exceptional customer service, unparalleled product knowledge, and a problem-solving ethos. We’re looking for passionate leaders to manage and grow our stores, guiding a team to deliver on our vision of becoming the #1 destination for DJI in Australia.

At D1, our **Core Values** drive everything we do. These values include:
**Result-Oriented**
Every action is focused on achieving results that align with our mission of being the #1 choice for all DJI consumers in Australia.

**Sense of Urgency**
We act swiftly and proactively.

**Attention to Detail**
Consistently executing the basics builds trust and success.

**Do the Simple Things Right**
Focusing on small, essential tasks ensures long-term success.

**Never Assume, Always Be Sure**
We validate decisions and double-check everything to ensure accuracy and reliability.

**Follow Up & See Tasks Through to Completion**
We never let efforts go to waste by leaving tasks incomplete.

**Consistency & Repetition**
Repeatedly executing our processes flawlessly is the foundation for success.

**Compounding Efforts**
Every positive action builds momentum, creating exponential growth over time.

**Your Role as a Store Manager**

As a Store Manager, you are the leader of your store, responsible for driving sales, leading an exceptional team, and ensuring the highest standards of customer experience. This is a hands-on role where you’ll lead by example, motivate your team, and oversee store operations to achieve ambitious targets.

**Key Responsibilities**

**Leadership & Team Development**
- Recruit, train, and develop your team to meet individual and store KPIs.
- Provide ongoing coaching, feedback, and mentorship to build a high-performing team.
- Create a positive and collaborative work environment, fostering a culture of continuous improvement.

**Sales & Customer Service**
- Drive sales performance and ensure exceptional customer service.
- Develop tailored solutions for customers and lead by example on the show floor.
- Resolve escalated customer issues with professionalism and efficiency.

**Operations & Administration**
- Oversee all store operations, including stock management, inventory control, and visual merchandising.
- Conduct regular sales and performance reporting.
- Ensure compliance with all policies, procedures, and safety standards.

**Product Knowledge & Events**
- Build and maintain in-depth knowledge of DJI products and services.
- Host and oversee New Pilot Experience Training sessions on Thursday nights.
- Ensure the store and team are prepared for product launches, activations, and promotional events.

**What We Offer**
- Exclusive staff discounts on DJI products.
- Free rentals of our range of DJI products.
- Incentives and prizes for meeting team KPIs
- Career growth opportunities in various departments, including Marketing, Accounting, Enterprise, and more.
- Work with the latest in drone and gimbal technology.
- Be part of a growing company and lead a flagship store to new heights

**About You**

We’re seeking a passionate, results-driven leader who:

- Has 2+ years of experience in retail management or a similar leadership role.
- Is experienced in achieving and exceeding sales targets and KPIs.
- Possesses strong leadership and team-building skills.
- Thrives in a fast-paced, customer-focused environment.
- Is passionate about technology, drones, or photography (preferred, not required).
- Demonstrates excellent communication, organization, and problem-solving skills.
- Maintains a professional presentation and a positive, can-do attitude.

**Ready to Soar?**

Pay: $65,000.00 - $78,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Supplementary Pay:

- Penalty rates

**Experience**:

- Retail management: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person