Minibus Driver

**ABOUT US**

Coast to Hinterland Tours is a locally owned company with a mission to deliver the best products and experiences with unmatched customer-focused service, every day of the week and are respected and trusted by both partners and customers.

**THE ROLE**

We employ professional, fun-loving tour guides/drivers with excellent customer service skills and a passion for food, wine and beer, to facilitate tours across the Sunshine Coast. Fantastic opportunity to be exposed to challenging and interesting work and be part of a flexible and family-friendly tourism and eCommerce working environment.

To provide guests with an exceptional experience, whilst transporting them between venues in a safe, friendly and professional manner. You’ll be responsible for engaging with guests for the duration of the tour, sharing information and history about destinations and the Sunshine Coast region.

**MAIN DUTIES/RESPONSIBILITIES**:

- Drive a variety of public passenger vehicles (7 - 23 seats)
- Lead tours and provide a high-quality tourism experience
- Manage pick up/drop off of participants
- Ensure all legislative documentation is completed
- Transport customers between venues in line with tour itineraries or charters
- Provide exceptional customer service to all customers and Destination Partners -Work with Destination Partners to ensure tour itineraries run on time
- Troubleshoot issues efficiently and professionally
- Ensure cleanliness of the vehicle at all times

**SKILLS & EXPERIENCE**

**Desirable**:

- Background in tourism, hospitality
- Experience driving buses and coaches
- First aid certificate

**Experience**:

- Minimum 2 years experience as a tour guide or minibus driver
- Current drivers’ licence and clean driving record (LR, HR Licence) preferred
- Queensland Passenger Transport Driver Authorisation - or willingness to obtain
- Must be a people person and enjoy engaging with customers
- Proven history of excellent customer service
- Ability to work to a schedule
- Build and maintain strong stakeholder relationships
- Work in line with organisational processes and WHS procedures
- Excellent communication skills
- A passion for food, wine and beer
- Knowledge of the Sunshine Coast region and local wineries, breweries and gourmet providers -Be highly professional and well presented - uniforms (polo shirt & soft shell jacket) will be provided
- Exhibit a high level of duty of care
- Work collaboratively with all staff and stakeholders
- Flexible, reliable and resourceful with great problem-solving skills
- Willing to pitch in and help where necessary

**Skills**:

- Excellent communication skills
- Ability to sustain a high level of energy throughout the working day, keeping guests interested and involved throughout the tour
- Address crowds, answer individual questions, hand out advice, problem-solve and much more,
- Ability to retain a considerable amount of information and recall it with absolute ease.
- Ability to deliver humour to dramatically increase enjoyment levels and helps to relax guests into their experience.
- Retain professionalism and courtesy at all times
- Organisation and time management skills
- Personal maturity and self-awareness

$25-40 p/h depending on the job assigned, experience and licence held.

**Job Type**: Subcontract

**Salary**: Up to $30.00 per hour

Schedule:

- Monday to Friday
- Night shift
- Public holidays
- Weekend availability

Ability to commute/relocate:

- Nambour QLD: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)