Member Services Team

6 days ago

North Rocks, Australia Infinity Gym Sports & Health Full time

**Member Services Team (Administrator & Reception Staff)**

Infinity Gym Sports & Health is seeking reception staff (Monday - Thursday afternoon 3pm-7.15pm & Saturdays 8am - 1pm) to carry out administrative duties and organise everyday office tasks. We are looking for someone who can be present in the afternoon/evenings during the week, and Saturday mornings during school terms.

Infinity is excited to be launching at our new location in North Rocks. Operating from our purpose-built, dedicated gymnastics facility, we provide a high quality, continuous pathway for the local community to develop a healthy lifestyle from a young age into adulthood though Gym Sports and Health Services.

Our team has extensive involvement in gymnastics, fitness and allied health services. Utilising decades worth of experience, we deliver a unique and personalised experience to our community.

The Member Services team involves encouraging and preserving a welcoming and efficient environment. You will be responsible for maintaining day to day office tasks & communication.

**REQUIRED**:

- High level organisational skills and the ability to build effective relationships, self-manage time and work flexibly to achieve outcomes.
- Excellent communication skills.
- Willingness & availability to work our core business hours (Weekday afternoons/evenings and Saturdays)
- Working with Children Check
- Gymnastics experience preferred but not essential

**DESIRABLE**:

- Accreditation with Gymnastics Australia
- Current First Aid Certificate
- Demonstrated experience with CRM systems
- Two or more years of experience

**RESPONSIBILITIES**:

- Daily oversight of the business operations. Answer and direct all incoming enquiries in a timely manner.
- Provide excellent customer service & help to create and maintain a welcoming and professional environment.
- Work effectively with customers and staff to develop and maintain relationships.
- Support and fully participate in the culture of the organisation.
- Perform other duties as assigned by the Manager and Director.
- Proactively update and maintain our customer database.
- Assist with planning, organising, and implementing programming throughout the year, including classes, teams, holiday programs and special events, while staying within budget.
- Process payments.
- Submit and process transfers, refunds, purchase orders.
- Prepare handouts and keep reception information up to date. Keep track of customer and staff information, including forms and incident reports.
- Keep track of inventory, including office equipment, first aid supplies, program supplies, and apparel sales.
- Assist coaches as required.
- Participate in training sessions and attend mandatory meetings as scheduled.
- Work closely and in partnership with the Manager, Director and core team.

**REQUIREMENTS**:

- Strong interpersonal, written, and verbal communication skills.
- Detail oriented. Able to work in a fast-paced and constantly changing environment.
- Flexible and able to handle multiple projects at the same time and with initiative.
- Ability to assist in planning events & activities.
- Be consistent and reliable in arrival and attendance to assure the proper operation of the facility.
- Must be able to be flexible with work schedule in order to participate in special programs, staff meetings and other core business.
- Maintain confidentiality in all aspects of the position.

**Job Types**: Part-time, Casual

Schedule:

- Afternoon shift
- Weekend availability

Work Location: In person

Application Deadline: 15/05/2025

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