Vip Lounge Attendant

**About us**
InterContinental Adelaide is an iconic luxury hotel located on the banks of the River Torrens, right beside Adelaide Railway Station. We operate 367 rooms, several F&B outlets and work together as a team to deliver True Hospitality to our guests. We have a great culture and are looking for great people to join our Club InterContinental Team team and look after our VIP guests

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.

**Your day to day**
Join us as a Part-Time Club InterContinnetal attendant at InterContinental Adelaide. You'll have ambition, talent and obviously, some key skills.
- You will be warm and welcoming, tailoring each guests experience to their unique tastes and you’ll create memories in line with the InterContinental Service Standards
- Deliver elevated luxury experiences so guests receive an exclusive personalised experience
- Ensure appreciated recognition is provided to our most exclusive guests
- Acknowledge IHG Rewards members, InterContinental Ambassadors & returning guests, in person or on the phone
- Stay one step ahead of guests' needs - record and act on preferences
- Handle cash and credit card transactions
- Swiftly check in and out guests - take ID’s, hand out room keys
- Be a trusted contact for all guests. Help them with anything from billing to local knowledge and advise leadership when necessary
- Own your area - keep your work area clean and tidy, all set with supplies and equipment
- Take on other ad-hoc duties when the whole team needs to pull together
- Take pride in your appearance and place as a brand ambassador.

**What we need from you**
- Articulate - a great communicator, you’ll be warm, welcoming and easy to talk to
- Experienced - You'll be familiar with food service skills ideally with events
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in English - extra language skills would be great, but not essential
- Flexibility - night, weekend and holiday shifts are all part of the job
- Compliant - you’ll be above the minimum age required and hold RSA Certification
- Strong - sometimes you’ll need to lift, push, or pull big objects up to 23kgs.

**What we offer**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Job Reference: EMEAA36233