Customer Success Associate, Public Sector

**See yourself at Dataminr**

As a Customer Success Associate, you strongly understand service culture, customer-facing products, and account management tools. This role supports the customer base and will require travel to customer sites. You're excited about bringing your experience and skills into a team that is transforming how Australian Public Sector clients adopt and use Dataminr.

At Dataminr, we are creating a team of talented builders, creators and visionaries to have a real-world impact on how organizations respond to fast-emerging events as they unfold. We are 850 talented individuals, spanning seven global offices, united by our passion to use AI for the greater good and be agents of positive change in our company and in our communities.

We offer a competitive benefits package aimed at keeping you healthy and happy:

- Company paid medical, dental and vision insurance for employees and their dependents
- Generous PTO, unlimited sick days and remote working options
- Paid parental leave and family forming benefits
- Company equity (RSUs)
- Reimbursements for mental health and wellness apps

At Dataminr, we serve a global community made up of many cultures and strive to reflect the diversity of the world in which we live. We stand for social justice and we lead with empathy. We foster a culture of allyship, standing up for those who face systemic barriers to equality. We actively condemn racism and discrimination in any form.

We believe our differences give us strength. Our employees are empowered to be their best, authentic selves through various opportunities, such as our robust employee resource group (ERG) network, individual learning and development funds, and more.

**The opportunity**
- Be an expert on Dataminr's First Alert platform and develop a deep understanding of publicly available information and social media analytics use cases
- Understand each customer's mission sets and operational process to design and implement the programs that seamlessly integrate Dataminr into their workflow and train end users
- Build and maintain strong and effective client relationships, and act as a thought partner
- Develop an understanding of customer use cases, internal decision-making nuances, and other key information necessary to manage and grow accounts
- Conduct quarterly customer reviews to ensure service and product quality remain exemplary, identify growth opportunities, partner with cross-company teams to drive product adoption, find new use cases, and deliver customer satisfaction by bringing value to our customers daily
- Serve as an advocate for our customers by collecting customer feedback, clearly articulating product recommendations for Dataminr product development, and presenting customer account health

**What you bring**
- Bachelor's degree or 0-2 years of client-facing or product experience with a strong interest in supporting customers in the Australian Public Sector vertical
- Ability to communicate complex concepts to a wide range of audiences, including technical and non-technical customers
- Detail-oriented with excellent project management skills and a strong focus on delivering the best possible client experience
- Tech-savvy with the ability to learn new software and CRM tools
- Ability to think on your feet and problem-solve in real-time
- Japanese language skills are a plus

**About Dataminr**
- Dataminr is an equal opportunity and affirmative action employer. Individuals seeking employment at Dataminr are considered without regards to race, sex, colour, creed, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status or veteran status._

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