Cabin Baggage Officer and Customer Service Officer

Permanent opportunity
- Minimum 25 hours per week (potential to work up to 38 hours)
- Immediate access to a range of employee benefits, including our free on-site parking and our generous staff travel program

Join the Jetstar team at a pivotal moment in our history. The outlook for our domestic flying is strong, our teams have never been more committed and our mission is unchanged, to offer all day, every day low fares so more people can fly to more places, more often. We are passionate about making travel accessible and enjoyable for all.

About the opportunity

Our Airport Services Team comprise of our committed team of Customer Service and Cabin Baggag Officers. Our team are often our first point of contact for our customers. They are the face of Jetstar and play an integral role in ensuring that our customer’s experience the Jetstar values through the delivery of exceptional customer service.

Our team at Coolangatta Airport are now searching for customer service superstars to join us in the roles of Customer Service Officers and Cabin Baggage Officers. The current opportunities are on a permanent part time basis, with weekly hours ranging from 25-38.

You will play a critical role in ensuring that our customer’s service experience is continually delivered to the highest standard from the moment they check in, until the time they board. As such, we are searching for highly motivated team players with a customer centric approach to work. This is a fast paced, sometimes demanding environment, so you'll be expected to thrive under pressure and have the ability to handle several challenges at once. A great attitude, professional presentation and the experience to handle a busy and dynamic customer service environment will be the key to your success in this role.

The role

Our team members enjoy the flexibility of operating on a rotating roster, including weekends and public holidays.

As a Cabin Baggage Officer (CBO), you will be responsible for:

- Providing superior service to our customers, including taking a professional approach that upholds the company's service standards and culture
- Liaising with our passengers at the boarding gate, weighing and measuring cabin baggage and charging applicable fees where required
- Working as part of a productive pro-active team environment with Airport Management, Customer Service Officers, Cabin Crew and Baggage Handlers to deliver an efficient turnaround at airports
- Handling cash and/or credit card transactions
- Discreet, professional handling of customers with excess carry-on baggage
- Representing the company image through uniform presentation, grooming excellence and customer service delivery
- Complying with company OHS and regulatory responsibilities and standards
- Monitoring and operating automated tools and systems, as trained, maintaining and delivering the ground service product to agreed company standards.

As a Customer Service Officer (CSO), you will be responsible for:

- Providing a high level of customer service at check-in, kiosk or on the concourse as passenger's board flights
- Service desk duties, including processing bookings, reservations, handling late flights and excess booking payments
- Baggage service area duties, including handling mishandled baggage and lost property
- Manual duties including assisting special needs passengers to the gate
- Maintaining accurate communications between customer service and other Jetstar teams
- Ensuring aviation safety and security compliance relating to passengers and baggage.

About you

To achieve success in this role, you will bring:

- A strong working performance history and demonstrated flexibility in your availability
- A superior safety focus and customer service orientation
- A high energy, can-do approach coupled with affiliation with the Jetstar Values & Behaviours
- As the 'face' of Jetstar, an immaculate sense of personal presentation, in line with the highest professional standards of the industry
- Strong communication coupled with a measured approach to conflict resolution when handling delayed or upset customers
- Excellent computer and cash handling skills
- The ability to work on a rotating roster.

Please note: Under the Qantas Group COVID-19 Vaccination Policy all Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence of Vaccination by uploading your Digital Vaccination Certificate to Workday (our HR information system). There are different compliance dates for different workgroups under the policy. You will be provided with relevant information, including the compliance date during the recruitment process.

What’s in it for you
- Our team members enjoy access to unlimited heavily discounted fares to destinations all over the world - not only for team members, but for their favourite travel companions too. Our staff travel benefit includes discounts on airfares, accommodation, car hire and t