Information Technology Officer

This newly created position of Information Technology Officer will assist in maintaining proper functionality of our systems and will provide internal support whenever needed. It will join our internal team to ensure Mulcahy & Co maintain and grow best of class business systems to support our business. This includes working on innovative projects, assisting with Help Desk and playing an integral role in support of our Office 365 and cloud systems.

Mulcahy & Co are a busy, well established business hub who provides an extended range of specialized services from personalized taxation and business advise to legal, financial planning, loans & finance, agri-business and marketing services.

We understand the importance of offering reliable, superior service to all our clients. We offer a diverse, inclusive and flexible working environment where you are nurtured and mentored alongside our senior team members to help you achieve your best while maintaining mutual respect and support for all.

Our team is over 170 strong, so the opportunity to learn from the many team members in our six divisions is beneficial to your career.

**The Role**:

- Provide hardware, software, telephony, and peripheral products support to end users to facilitate the efficient and productive use of equipment and systems.
- Use the IT helpdesk ticketing system (Autotask) to monitor and act on lodged tickets.
- Document solutions to hardware and software issues.
- Contribute to the development of procedural and instructional documentation.
- Setup and configuration of desktops, laptops, and mobile devices for new and existing employees.
- Provide technical and troubleshooting support to employees over phone, remotely and in person.
- Implement approved plans and strategies within agreed time frames.
- Perform routine maintenance
- Document and review processes and procedures
- Analyse problems and make recommendations
- Attend relevant product and skill courses as directed.
- Liaise with staff at all levels of our organisation
- Be proactive and provide advice to improve and help the business.
- Develop a respectful and trustworthy business relationship with the partners, managers and team members generally.
- Maintain comprehensive reports on service requests and the solutions/fix that was implemented.
- Be available for after hours on-call support for time to time
- Be prepared to travel between our offices
- Responsibility for weekly reporting of Ticket Systems stats to look for trends to improve end-user use of systems and identity training requirements
- Attendance at meetings, training, client seminars, client functions etc outside standard. business hours will be required from time to time (as part of salary package).

**To be successful in the role your will need**:

- Reported service requests are resolved in a timely manor
- Rework kept to a minimum
- Customer satisfaction is maintained to a high standard
- Successful project completion in the stated time frame
- Timesheets filled in appropriately and on time.

**Personal Attributes**:

- A positive attitude and eagerness to learn.
- Patient and supportive by nature
- Demonstrated experience managing multiple activities and maintaining focus on priorities.
- Strong service orientation with communications skills for understanding technical problems and clearly explaining solutions
- Highly effective planning, organizing and problem-solving skills.
- High level of accuracy and attention to detail.
- High level of organizational confidentiality.
- Ability to work under pressure and deal with multiple tasks
- Excellent oral and written communication skills
- Able to troubleshoot or solve service requests in a timely fashion.
- A flexible and respectful approach in liaising with colleagues
- An ability to relate to people at all levels
- The ability to contribute to a team effort
- A logical approach to problem solving
- Planning and negotiating skills
- Initiative and self-confidence
- An interest in the way organisational processes work
- A current driver licence

**Qualifications, Skills & Experience**:

- Complete degree or certificate of study related to Information Technology.
- Exposure to, knowledge of, and a strong willingness to learn Microsoft Windows Desktop
- An understanding of networking technologies and topologies
- Experience using Microsoft Active Directory, Office 365, Azure Active Directory and MS Intune services
- Experience with PowerShell scripting
- A good understanding of basic PC hardware
- Competence with the use of printers, scanners, photocopiers
- Experience with Smart phone device management
- Strong troubleshooting skills on Windows OS, MS Office 365.
- Experience using remote assistance tools.

**Employment benefits include but not limited to**:

- Flexible working arrangements,
- Mentoring. Training and support through our vast senior team,
- Competitive remuneration based on experience,
- Supportive team environment where we all love to help