Home Care Engagement Officer

1 week ago

West Perth, Australia MercyCare Full time

**Job description**
**Home Care Engagement Officer***:

- Aged Care Services | Aged Care
Closing date: 29/10/2025

When you join MercyCare, you join something bigger. A community of staff that make a difference at the heart of the community. As a leading Western Australian not-for-profit provider of aged care, family, community, early learning and disability services we support people throughout life’s journey. We invest in our people by building rewarding careers, offering training and development opportunities and a values-driven culture where our people can belong and thrive.

**About the role**

You’ll play a key role in connecting older people and their families with the home care services they need to live safely and independently at home. You will manage enquiries, referrals, and engagement activities that promote MercyCare’s services, while building strong relationships with clients, families, referrers, and community partners. This role is ideal for someone who enjoys meaningful client interaction, thrives on organisation and communication, and takes pride in delivering exceptional service and support.

In this role, you will maintain accurate stakeholder and contact information, complete administrative tasks, and support initiatives that enhance client engagement, participation, and satisfaction. You will also represent MercyCare at community events to strengthen awareness and connections and contribute to data collection, evaluation, and continuous improvement activities to ensure services are delivered efficiently and effectively.

**About you**

You’re a proactive, organised and compassionate communicator who enjoys helping people navigate services and options with empathy and professionalism. You will also:

- Certificate III in Business, Administration, Marketing or equivalent (highly regarded)
- Experience in administration, customer service or stakeholder engagement
- Strong communication and relationship-building skills
- Excellent attention to detail and data management abilities
- Proficiency in Microsoft Office suite and online platforms
- National Police Clearance (obtained within the last six months)

**About the benefits**

You'll become part of an inclusive, diverse, and welcoming Western Australian organisation passionately committed to making a meaningful impact in the local community. Our MercyCare Promise is focused on ensuring our people are connected and empowered to make a positive difference in the heart of our communities.

As a valued team member, you’ll also enjoy access to:

- Not for profit Salary Packaging options up to $18,000
- Childcare discounts for your little ones
- Options to purchase additional leave
- Career Pathways, Professional Development and Training
- Comprehensive Wellbeing Program including discounted health insurance and free flu vaccinations

**To Apply**

**_At MercyCare, every person matters._**
- With our 175-year legacy extending back to the Sisters of Mercy, today we stand proud to make a positive difference in our local communities. We live by our values - respect, integrity, compassion, justice, excellence, and courage._

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