Team Leader

5 days ago

Tweed Heads, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage claims and injury management aspects of a caseload of high-risk significant workers’ compensation claims within the legislation and achieve compliance with the Performance Measures.

The position is working within our new portfolio and also involves leading and supervising the day-to-day work activity, training and development of a high performing and customer-responsive team. This unique portfolio provides a rewarding and challenging opportunity in the NSW Workers Compensation Scheme.

This will be a permanent, full time position based in the Tweed Heads office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Coach, guide and manage the performance of all team members, facilitating continuous improvement and individual development
- Have demonstrated experience in building and maintaining effective and successful business relationships with clients, including addressing and resolving any issues/concerns as they arise
- Implement business strategies that drive outcomes and facilitate achievement set goals and targets
- Resolve disputes and escalations effectively
- Facilitate, lead and encourage training and development in accordance with EML philosophy
- Monitor, evaluate and review staff workloads, and conduct both formal and informal performance appraisals for all team members.
- Develop teamwork within own department and across the organisation

ABOUT YOU
- Experience in leading, mentoring and coaching individual and/or a team to achieve desired results
- Demonstrated experience in building effective and professional client relationships
- Exceptional time management, communication and interpersonal skills
- Demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution
- Sound understanding of the relevant NSW Workers Compensation legislation

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

  • Team Leader

    3 weeks ago

    Tweed Heads, New South Wales, Australia EML Group Full time

    Join or sign in to find your next jobJoin to apply for the Team Leader role at EML Group6 days ago Be among the first 25 applicantsJoin to apply for the Team Leader role at EML GroupEML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their...

  • Team Leader

    2 weeks ago

    Tweed Heads, New South Wales, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Team Leader

    1 week ago

    Tweed Heads, New South Wales, Australia Tweed Shire Council Full time

    This newly created senior leadership role will lead our Business Systems Analysts, GIS team and Database/Data Analytics Officer to deliver:- cohesive high quality service to customers,- strong support with process innovation, and- new business solutions and business continuity.**About the role**:The position is responsible for:- Delivering Corporate...

  • Store Team Leader

    2 weeks ago

    Tweed Heads, New South Wales, Australia beBeeRetail Full time $70,000 - $90,000

    Job Opportunity: Assistant Store ManagerAs a key player in the success of our store, you will collaborate with the Store Manager to drive business outcomes. This includes fostering a customer-centric environment, achieving sales targets, delivering consistent standards, and managing costs.About YouWe are seeking an experienced leader with a hands-on approach...

  • Christmas Experience Team Leaders

    2 weeks ago

    Tweed Heads, New South Wales, Australia Scene To Believe Full time $104,000 - $130,878 per year

    Create Christmas Magic with your energy and leadershipStep up and lead Santa's enchanted photo world with Scene to Believe, where twinkling lights, smiling faces, and festive fun make every day unforgettable.We're hiring Christmas Experience Team Leaders (Chief Elves as we like to call them) across Australia and New Zealand.As Chief Elf in Santa's photo...

  • Retail Team Leader Repco

    2 weeks ago

    Tweed Heads, New South Wales, Australia Gpc Asia Pacific Full time

    **It Starts With the Partsand YOU****Repco** is Australia's leader in Automotive Aftermarket Parts and has the most widely recognised brands in the market. Our brand stands for quality, expertise and knowledge. Every day we deliver careers and experiences that are both challenging and rewarding. We have fun at work and celebrate our achievements and...

  • Team Leader/Facility Manager

    1 week ago

    Tweed Heads, New South Wales, Australia beBeeCustomerExperience Full time $34,224 - $55,744

    Job OpportunityWe are a dynamic organization that prioritizes exceptional customer experiences. Our team is looking for a results-driven professional to assume the role of Team Leader/Facility Manager.Key Responsibilities:Promote a collaborative work environment, ensuring seamless interactions among team members.Work autonomously in a fast-paced setting to...

  • Client Services Team Leader

    1 week ago

    Tweed Heads, New South Wales, Australia Your Plan Manager Full time

    **NDIS Client Services Team Leader, Hybrid Opportunity****Position**:Client Services Team Leader** (Plan Management Services).This role would suit someone with **4+ year of experience in NDIS Plan Management** who understands all facets of the plan management role with an emphasis on participant choice and control. This is a leadership role, supported by a...

  • Team Leader Headspace

    1 week ago

    Tweed Heads, Australia Social Futures Full time

    Team Leader headspace **Posted**: 22/05/2025 **Closing Date**: 05/06/2025 **Job Type**: Contract **Location**: Tweed Heads **Job Category**: Community Services & Development Embarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in regional Australia, with a...

  • Team Leader

    1 week ago

    Tweed Heads, Australia Sunnyfield Full time

    About Sunnyfield Sunnyfield is an industry-leading not-for-profit organisation with 1500 employees delivering over 2000 support services daily. For almost 70 years, we have been supporting people with disability of all ages to be active, inclusive participants in their communities through innovative programs and person-centred active support plans. Our...