Store Manager

1 week ago

Essendon, Australia Neverland Store Full time

Essendon, VIC

Retail

Full time

Neverland Store is an Australian streetwear retailer that aims to be a go-to destination for product, trend and culture for the youth of tomorrow. Our customer is king, and we aim to always ensure they feel that way through our service, presentation, and experience. We see them like family and have spent the better part of 13 years building the foundation of our brand with this community, which has seen us grow to 30 stores and counting. Streetwear Starts Here and we’re home to some of the best brands in street offering the latest from Kiss Chacey, Nena & Pasadena (NXP), Thrills Co, WNDRR & more

Are you looking for a role that's more than "just a job"? When you work for Neverland, you are more than just an employee - you are a part of our brand

We are looking for **STORE MANAGER** to join our team at **ESSENDON DFO, VIC**.

As a Neverland Store Manager, you will be responsible for leading your store to success by driving sales, fostering an exceptional customer experience, and inspiring your team to perform at their best.

**Key Responsibilities**:

- Oversee all aspects of daily store operations, including opening and closing procedures, to ensure smooth and efficient running of the store.
- Implement, uphold, and monitor adherence to all company policies, procedures, and health and safety regulations.
- Lead, coach, and develop the store team to deliver the Neverland customer experience, creating a positive, high-performing, and collaborative work environment.
- Drive sales performance and achieve store budgets through exceptional customer service, effective task delegation, and strong time management.
- Ensure all brand directives, visual merchandising standards, and promotional activities are executed to a high standard and within required timeframes.
- Complete all required weekly and ad hoc reporting, maintaining consistent and proactive communication with your Area Manager.
- Take full ownership of store performance, holding yourself and your team accountable for delivering exceptional results in sales, service, and presentation.

**About You**:

- Passionate about streetwear, fashion, and creating memorable customer experiences.
- Demonstrated leadership skills with previous experience in a retail management role.
- Strong focus on customer service and driving team performance to achieve sales and KPI targets.
- Commercially minded with the ability to manage operational priorities while motivating your team.
- Visual merchandising experience and an eye for detail to ensure brand presentation excellence.

**Why Join the Neverland Crew?**
- Grow your career in a dynamic, fun, and supportive environment.
- Access to ongoing development and genuine career progression opportunities.
- Enjoy staff discounts across all CSD Heritage Brands.
- Benefit from generous individual and team incentive programs.

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