Project Coordinator

Awesome employee benefits and a dynamic team environment
- We pride ourselves on having a great company culture
- Do it. Own it. Love it.

We empower our people to
**Do it. Own it. Love it **and that’s why they choose to work for us.

Here, it’s never just a job - We care about what we do and the impact we have, and that’s what connects us.

The time is now - if you want to be part of something great and hear more the opportunity then read on

**What’s the Opportunity?**

The Project Coordinator is responsible for managing the various component processes required to ensure the successful delivery of small to medium scale projects.

The Project Coordinator will work with customers & internal stakeholders to develop timelines, assess risks & oversee progress to ensure goals are met on time. The projects will be diverse across the Wholesale Access Portfolio, not limited to Delivery.

The Project Coordinator will be required to provide support to the customer onboarding process and continual improvements/initiatives.

**What’s the day to day?**
- Develop and manage all aspects of project engagement from planning, external vendor relationships, communications, resources, change, risks, issues.
- Ensure a high level of customer service is provided to Vocus customers through the project process
- Create and maintain a high standard of professional project documentation - appropriate to the scale, complexity, and risk of the project.
- Provide status reporting regarding project milestones, deliverables, dependencies, risks/issues, communicating across leadership.
- Provide a single point of contact for project enquiries or issues and escalations.
- Support colleagues within the Project Management Team or Service Delivery, where appropriate.
- Support strategic partner onboarding and establish onboarding processes for new product releases.
- Design, Present and Manage Business and Customer Improvement initiatives/opportunities.

**What you will need to be successful**:

- You have the full rights to work in Australian - Australian citizenship or Permanent Residency
- Minimum of 3 years’ experience in the Telecommunications industry
- Knowledge of Project Management methodologies is desirable (Agile, PMBOK, PMI or Prince II)
- Strong problem analysis and resolution skills
- Excellent communication, interpersonal and documentation skills
- Commitment to following a structured and disciplined workflow practice
- Commitment to continuous improvement
- Ability to work both autonomously and within a group
- High attention to detail, with motivation and focus
- Strong resilience in dealing with competing needs and deadlines
- Outstanding commitment to customer service and internal and external customer experience
- Well-developed stakeholder management skills coupled with the ability to communicate and articulate information in an effective manner
- Strong understanding of Voice & Data Communication networks
- Excellent time management and prioritisation of workload
- A proactive, flexible, positive attitude

**The extra stuff we know you want to know**

We know how to celebrate our wins and we know learning from our mistakes makes us better. We are all about flexible working and, hand on heart, we practice work life balance. We high five you on your work anniversary and give you a day off. We know time off is important for balance, so we have an option to buy more leave. We embrace your unique style and let you be a master of your own style with no dress code. This is just the tip of the iceberg, so jump on our careers site or LinkedIn to find out more

**Did I hear you say, “Who is Vocus?”**

We are a challenger business in the Telco and Energy Industry. We listened to our customers and heard that they wanted more from a network, so that’s what we’ve given them.
- We built the network thanks to our own team of highly skilled fibre engineers.
- We own our network giving us easier, straightforward access.
- We manage our network here in Australia out of our Melbourne offices.

We now have more than 20,000 km of fibre optic cable laid and operational throughout Australia, 5000 on-net buildings connected to our network.

We have the best employee benefits such as telecommunication and utility discounts, the ability to purchase leave, anniversary leave, and awesome parental leave benefits. Best of all we believe in flexibility and fitting your job into your life - Vocus is quite simply just a great place to work.

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