Bus Customer Information Delivery Officer

Location: Melbourne | CBD

Job type: Full Time - Fixed Term

Organisation: Department of Transport and Planning

**Salary**: $76,817 - $93,275

Occupation: Other

Reference: 5649

**About the Role**

**This is a Fixed Term 12mths Position**

The Customer Information Delivery Support Officer role assists with the implementation of wayfinding, signage, customer information, timetables and maps at new or upgraded bus stops and interchanges, supporting network service change events and improvement initiatives. The role is responsible for creating database outputs to inform stop-based customer information creation and installation by internal and external stakeholders

PD link here. DTP PD - Bus Customer Information Delivery Officer

**Position Outcomes / Accountabilities**
- Work requirements are accurately calculated, estimates and work schedules are prepared, manufacturing and installation projects are coordinated effectively.
- All wayfinding, signage and customer information delivered is consistent with DTP’s Master Style Guide and Master Fleet Guidelines.
- Wayfinding, signage and customer information is produced and installed by contractors engaged via DTP’s procurement processes.
- Wayfinding, signage and customer information data is accurately maintained in the appropriate transport database, file, document and drawing management systems.
- Successfully supports multiple activities and projects for the Customer Information team as required.
- Promote and support safe, inclusive and flexible team operations.
- In line with Section 31A of the Public Administration Act 2004 (Vic) other duties may be assigned consistent with employment classification, skills, and capabilities

**_Key Selection Criteria_**
- Good oral and written communication skills, including preparation of project scopes, reports, briefs and correspondence on issues associated with delivery of projects.
- Ability to coordinate work requirements and production outputs working with external suppliers, including good logístical and administrative skills,
- Proven understanding of sign design development, manufacturing methodologies, signage installation and procurement procedures in relation to the production of customer information projects.

**Qualifications and Experience**

**Mandatory**
- _Relevant qualifications or significant work experience in a related field._

**Desirable**
- ** **_Relevant driver’s license_

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable
- Professional growth and development opportunities across the department and the wider Victorian Public Services
- A hybrid working model focused on collaboration and teamwork
- Optimal work-life balance initiatives including flexible working arrangements
- Opportunity to work across multiple urban and suburban hubs
- We prioritise the development of a safe and inclusive culture

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**Important Information on How to Apply**

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Applications close **11.59pm on** **_Monday 28 October 24_**

For further information about the role please contact **_Lorena Dalic - Customer Information Delivery Lead_****: