Customer Experience

21 hours ago

Sandringham, Australia i motor Full time

Company Description
**Are you ready to be a big part of something big?**

At carsales, we're all about making buying and selling a great experience. For 25 years we’ve been evolving with the new economy to help people choose how they move today and tomorrow.

When it comes to your career, we want to provide big opportunities to help you make a big impact. But for this to be possible, we strive to feel small. Small enough to quickly change tact, small enough to learn from different departments and small enough to connect authentically with leadership.

Not something you’d expect from one of the country’s biggest tech companies, is it?

**What’s on offer**:

- A place where you can move your career forward, where you’ll be continuously backed to make new ideas happen, and the chance to do work that makes real, significant impact in the world.
- We’re a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- The support of a highly engaged, high-performing team including a leadership team that’s you’ll actually have face time with.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender transition leave.

**Job Description**:
**What you’ll do**
- Based - Sandringham, Victoria, Australia Hybrid_

This is your opportunity to join i-motor’s Customer Relationship Team. As part of this team, you will be the first point of contact for all technical, website and support issues. If you are passionate about_ customer service, website maintenance _and _design, brand management_ and _building relationships_, then we want to hear from you.
- Offer advice and recommendations, from diagnosis through to resolution via our ticketing system.
- Collaborate and connect with established dealership accounts to acquire and maintain new business relationships.
- Assist in establishing and maintaining brand content including brand guidelines, special offers and vehicle data to ensure correct manufacture with dealership representation.

**Qualifications**:
**What we are looking for?**
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
- Demonstrate understanding and expertise in basic HTML5, CSS3 and Photoshop knowledge.
- You are a confident communicator able to understand technical issues and translate them to a non-technical audience.
- The ability to multitask, priorities your workload and adapt quickly to change.
- Reliable and dependable person with outstanding written and verbal communication skills.

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.

So come and join our team - because every role is a big role in our plans to go big

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