Assistant Manager

**Req ID**: 68309
**Department**: DSI Property / Health
**Division**: Australia Commercial
**Location**: Gold Coast
About Us

Standard
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Institutional
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

Technology (coding)

Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.

Technology (non-coding)

About the Role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

As an Assistant Manager your role is to partner with the Relationship Manager to support your portfolio in all aspects of customer service, compliance, processes, systems, and governance.

**Role Location**: Gold Coast QLD

**Role Type**: Permanent, Full Time

What will your day look like?

To grow and be successful in the role, you will ideally bring the following:
Maintaining a well-managed portfolio compliant with all relevant policies and procedures

Maintaining control of workflows across all compliance and customer fulfilment process

Proactively developing and maintaining a detailed understanding of customer business and financial needs

Providing solution towards account maintenance and simple customer requests

Supporting the Relationship Manager with management of a portfolio of SME customers

Collaborating with Product Partners and other stakeholders to fulfil customers’ needs

Engaging specialist teams when required

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

- Great financial literacy, analytical skills, commercial and business acumen,
- Strong analytical ability to assess and interpret implications of financial trends,
- Prior experience in developing strong relationships in a customer delivery/ customer experience role,
- Sound understanding of the structuring of security arrangements,
- Experience in the banking industry is an advantage, but not a requirement, and
- Preferably possesses an accounting or finance degree or equivalent, though not a strict requirement.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us? (Global)

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

So why join us? (NZ)

From the moment you join ANZ, you'll be part of a work whänau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our