Technical Support and Repair Centre Manager
1 week ago
**Do You Love Working with Robots? Join Us as an Electrical Repair Specialist & Team Leader**
Are you passionate about technology and problem-solving? Do you thrive in hands-on environments and enjoy working with cutting-edge robotics? We’re looking for a driven and detail-oriented **Electrical Repair Specialist** (or **Mechatronics Engineer**) to take the lead of our growing **Robot Repair Centre**.
This is more than just a repair role — it’s an opportunity to **lead**, **build processes**, and **shape the future** of our support operations.
**What You'll Do**
As the go-to expert in our repair centre, you’ll have a dynamic role combining hands-on technical work with team leadership and customer interaction:
- Diagnose and repair robotic systems to the component level
- Communicate with customers to assess issues and offer guidance (remote fixes, DIY solutions, or repair returns)
- Develop and document clear, scalable repair processes and standard operating procedures
- Build, mentor, and manage a high-performing technical repair team
- Act as the final escalation point for technical problems and ensure issues are resolved efficiently and empathetically
**About You**
This role is perfect for someone who is:
- A natural problem-solver with experience in electrical or computer system repairs
- Empathetic and communicative, able to explain technical issues in plain language
- Excited by the challenge of building and leading a team from the ground up
- Experienced in mechatronics, electronics, or computer repair
- Passionate about delivering great customer support while working with exciting robotic products
Bonus if you’ve had previous experience managing a service department or implementing repair processes.
**Location & Perks**
- Full-time role based at our Ferntree Gully Repair Centre
- Be part of a company that's innovating in robotics and automation
- Opportunities for growth and leadership development
- Competitive salary, tools of the trade, and a collaborative team culture
Pay: From $60,000.00 per year
Schedule:
- Monday to Friday
Work Authorisation:
- Australia (preferred)
Work Location: In person
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