Business Support Officer

Fleixble working hours | 20hrs/week Part time role - $35 - $38/hr + Super + amazing benefits - Be part of a purpose-driven culture that is inclusive, fun and supportive **Business Support Officer (BSO)** - **Client Relationships** **Work Type -** Permanent Part time 40 hours per week -Multi Site - Yokine & Cannington, WA (Cannington opening later this year) **About us** Animal Emergency Australia (AEA) are not just your average veterinary organisation. We are a dynamic network of independently owned emergency hospitals, general practices, and veterinary support and educational services spread across Australia. Together, we are revolutionizing veterinary care and driving positive change across the nation Ee strive to create a culture of continual improvement within each individual team. Through providing an innovative, flexible, fun, world-class workplace, we give people who join us an opportunity to truly do, and be, their best. Perth Vet Emergency is one of the leading 24-hour emergency animal hospitals in Perth, operating 7 days a week, 365 days of the year. We are committed to working as a team to deliver positive results for our team, clients, and patients, as well as learning from each other and having fun in the process Our environment is very fast-paced, and we never settle for the status-quo. We have built a reputation for excellence, and due to the rapid growth and expansion of our business, are looking for a strong leader to enhance our growing business. **_"_** **_We challenge the heart, support the mind, thrive on trust and operate with integrity, compassion and kindness in everything we do."_** **About the Role**: We are seeking a dynamic and passionate Business Support Officer for PVE Yokine and Cannington, located in Perth. The BSO - Client Relationships is responsible for furthering relationships with clients and primary vet clinics, through ensuring exceptional client experiences and maintaining high client and referring primary vet satisfaction. This role is part time but offering around 40 hours per fortnight. The role operates in a solutions-focused environment and is responsible for some of the key areas below: - Identify areas of development in the client experience space, ensuring observed areas have been communicated to Leadership - Communicate with the Clinical team for specific details relating to client concerns as required, in a timely manner - Maintain weekly client check in process ensuring consistent 5 Star Reviews through Google My Business - Primary Vet Relationships: Maintain regular contact with Primary Vet practices (incl: check-in phone calls, arranging visits, follow up on patient/client experience) - Visit “non-active" referring Vet practices for “meet and greet” and share what services PVE can provide them, working to establish a more consistent relationship - In conjunction with the BDM, develop growth strategies based on organisational goals - Event Management: Organise and manage social/networking events for top referring Vet practices, working with the Business Development Manager to ensure suitable representation of team whilst staying within budget - University Liaison: Maintaining contact with University colleagues to build rapport and review potential opportunities to grow the PVE brand within Murdoch University and other Universities as required - Student Placements: Respond to Student queries regarding veterinary placements, including facilitating bookings, providing students and PVE team with relevant details, coordinating WHS inductions, maintaining booking placement planner & calendar **About you**: The ideal applicant will be motivated and share a vision for a collaborative working environment. We are looking for extraordinary people to join the team who are interested in learning and growing in their roles and believe in providing clients and their fur babies with the best solutions, delivered with love and empathy. - Certificate IV in Business (Administration) or 3 years’ experience in an Office Administration role - Previous experience in a similar customer-facing administrative or sales role and a proven track record of delivering high standards of customer care. - Experience of complaint handling. - Experience of working effectively, sometimes at senior level, with a wide range of organisations and individuals to build strong customer relations, promoting ideas, and converting these into strong ongoing partnerships or working opportunities - A good understanding of the value and positive impacts of veterinary professionals - Excellent attention to detail and organisational skills - Able to demonstrate strong prioritisation and organisation skills, an ability to manage changing priorities and workload management with proven experience of meeting deadlines - Very good interpersonal, customer care and communication skills - Empathy with the needs of clients and their patients **Paws and Perks** - Pet well-being discounts (including d