Deputy Manager, Home and Living Supports

Permanent full time role
- Salary sacrificing opportunities
- Salary range dependent on qualification $71,352 - $76,526

Are you looking for an opportunity to work as part of a truly multi-disciplinary team within the community and work for an organisation that is committed to ongoing practice development, innovation and support?

At Minda, we provide services and support to enable people living with an intellectual disability to reach their personal health and wellbeing goals and live their best lives.

As the state’s largest not-for profit provider of disability services, we provide supported independent living accommodation, stimulate continuous personal growth and development through supported employment and various community engagement options as well as allied health and respite services.

As a value-driven not-for-profit organisation, we are passionate about achieving greater outcomes and creating more meaningful experiences for both our clients and our staff.

**Our Values**

**Respect**: We respect the right of a person living with an intellectual disability to self-determination in living their best life.
**Heart**: We demonstrate care and love for those we support in all that we do.
**Opportunity**: We focus on the positive and what people can do rather than what they cannot do to create opportunities.
**Community**: We recognise the importance of community to a person’s wellbeing and strive to create an inclusive community where people living with an intellectual disability are valued for themselves and the contribution they make to community.

**About the Role**:
The Deputy Cluster Manager supports the effective operations of the Cluster by facilitating the Cluster team to not only meet, but exceed requirements set by relevant legislative frameworks, NDIS frameworks and Minda’s ‘be the difference’ philosophy and culture, ensuring Minda is a service provider of choice for our clients and their families.

The Deputy Cluster Manager will be required to work minimum of 40% with direct client care across the cluster and 60% within a supernumerary capacity to support the Cluster Manager.
- Demonstrated genuine commitment to helping people with disabilities retain their independence in the community
- Excellent time management skills and the ability to work well autonomously, as well as working effectively within a team environment
- Great communication and relationship building skills along with a commitment to providing quality services and implementing continuous improvement.
- Excellent interpersonal skills to relate professionally with families, advocates and to develop and motivate staff.
- Ability to work effectively and solve problems under day-to-day operational pressures and take accountability for their work to ensure business and financial objectives are met

**In this role you will**:

- Ensure Clients and key stakeholders exercise choice and control over all aspects of service delivery and have a voice in how Minda can continuously improve
- Actively engage with clients across the Cluster and support ADLs, mealtimes, appointments, and all daily living activities as required and as necessary, to support the Clients’ needs
- Provide authentic team leadership and the highest level of professional conduct in alignment with Minda’s Values
- Undertake regular supervision and support performance reviews providing feedback to promote collaborative working relationships
- Respond to individual and team concerns/complaints/grievances in line with Minda Policies and Procedures, escalating as appropriate
- Assist in the recruitment of team members, including the interviewing, assessing, and training of new employees
- Assist with the construction of rosters and rostering staff to meet client needs
- Ensure all relevant compliance, legislative and regulatory requirements are met at all times
- Provide technical expertise with a particular emphasis on the continued development of operational best practice standards within the Cluster
- Escalate operational issues where required to the Cluster Manager to ensure safe, efficient, and quality service delivery and safety of staff

**Skills and Qualifications Required**
- NDIS Worker Screening Check (or Valid DHS Disability Screening)
- NDIS Worker Orientation Module
- Current Driver's Licence
- Unrestricted Working Rights
- COVID vaccinations (2+booster minimum requirement)
- Relevant industry and/ or management experience. Relevant tertiary qualifications desirable

**What’s in it for you?**
- A sense of value and purpose, working for an essential service provider, whilst significantly impacting the lives of the people we support
- Attractive remuneration including salary packaging (up to $15,900 per FBT) and additional benefits
- A supportive, highly skilled, and collaborative team environment
- Flexibility for work life balance and independence
- Car parking and café facilities, on the gorgeous Brighton site located by the beach

**How