Sports Supervisor

**We are an industry leader, operating a world class facility with over 1.4 million visitors a year. We’re looking for creative, can-do people to help us keep innovating in a fast-paced environment. Are you up for the challenge?**

**About Cockburn ARC**

Here at Cockburn ARC we do things a little differently. We search for innovation, best practice and strive to exceed expectations to help improve the industry we work in. We’re flexible, hardworking, committed and not afraid to challenge each other. We’re focused on service, placing the customer at the forefront of our decision making and aspire for outstanding service that people talk about.

Our employees are always encouraged to become the best they can be through growth, education and opportunities. Underpinning everything is a genuine passion to achieve our vision of getting all people, more active, more often. We believe that what we do truly changes lives.

**About the City of Cockburn**

Cockburn is one of the major coastal cities found in the state of Western Australia. With a current population of over 120,000, the City is dynamic, rapidly growing and striving to reach its vision of ‘the best place to be’.

Situated just 22km south of the Perth CBD, Cockburn boasts an amazing coastline, beautiful beaches and parks, and is supported by a rich mix of community facilities and diverse employment opportunities.

**About the Position**

We are looking for an exceptional **Sports Supervisor** to support our front-line team across the Sports Stadium, setting them up for success in their day-to-day operations. This position will be critical in overseeing the continued success of our social sports programs, and junior clinics.

With a strong sports background including innovative programming experience, you will be providing on the job training, coaching and managing team performance, whilst driving the Sports team to strive for high achievement across all programs we deliver.

You will be savvy with sports software systems and customer relationship management, troubleshooting staff concerns and looking at better ways to connect with our stadium patrons.

You will be the first escalation point for the Sports team, liaising with patrons and customers to provide outstanding customer experience, driving retention and recruitment for teams/participants in our programs.

You will also liaise with the Sports Team Leader, other Supervisors and the Leadership team to ensure alignment with strategy, policies and procedures are consistent and effective across the organisation.

As the Sports Supervisor, you will have:

- An energetic, vibrant, and outgoing approach with good communication skills
- Ability to work unsupervised and flexible hours to meet the operational needs of the Sports department
- A passion for community engagement
- A passion for sport and community participation across all ages
- A motivated, friendly, and engaging nature
- A positive attitude to work and achieving goals in a team environment
- The ability to adapt to processes, new technology and troubleshoot
- The ability to problem-solve and deal with conflict in an appropriate manner
- Drive to deliver our service vision “outstanding service people talk about”
- Completed (or close to completing) a diploma level qualification in sport and recreation with relevant work experience

The preferred applicant will have a background in sports programming delivery and customer service and a passion for positively impacting the community in ensuring sport at the ARC is the best offering it can be and reflects the community’s needs.

You will be comfortable engaging with people, having difficult conversations to reach the right outcome and troubleshooting staff and patron concerns. Knowledge of sports officiating and training officials is strongly desirable.

This is an exciting opportunity to make a valuable contribution to our fast-growing City. If the idea of providing sport excellence to the community, supervising stadium champions, and supporting a high performing team appeals to you, then we want you to apply

**Salary**: $73,837 - $78,843 per annum, depending on qualifications and experience, plus superannuation up to 14.5% and Cockburn ARC facility membership.

**Days/Hours**: The role is full time, with flexibility required to work multiple evening shifts over weekdays for evening social sports. Weekends may be required on rare occasions.

**Further