Technical Service Representative

1 week ago

Rutherford, Australia Komatsu Full time

**The Opportunity**:
You will be involved with service provision, customer relationship management, operational excellence and continuous improvement as part of the Technical Support Team. With your technical knowledge and professional customer service manner, this is an opportunity to be challenged and grow your career. By providing technical assistance to Komatsu customers, you will assist with improving technology and maximise equipment reliability.

**Role Located**:Rutherford Branch

**Komatsu can provide you with**:

- Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits
- Financial: Company funded Income Protection Insurance
- Career: Recognition, awards, flexibility, further education studies and internal career development
- Health: Corporate discount with Bupa, Total Wellbeing Solution with LifeWorks
- Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents
- Yearly Bonus: Potential to receive a yearly bonus
- Referral Program: Earn $5,000 (plus an additional $1,500 for HD Fitters) for referring a new employee to Komatsu

**Key responsibilities**:

- Act as the first point of contact for all Technical and Service information between the Customer and Komatsu;
- Ensure that work performed on Komatsu equipment on site is to Komatsu standard;
- Update manuals and written procedures so as to comply with the equipment specifications and modifications;
- Perform on-the-job training for the customer maintenance and operating personnel;
- Assist customers in the identification, sourcing, and ordering of parts when required;
- In conjunction with the customer, assist in the development and refinement of work scopes for scheduled maintenance and repairs;
- Regularly conduct machine inspections on site;
- Operate Komatsu product lines on site for the purposes of testing, relocating and maintaining
- Maintain quality control standards in accordance with the requirements of the Quality Assurance Procedures
- Management of service delivery against targets with a view to being recognized as ‘best in class’;
- Maintain a close working relationship with the customer to ensure delivery against expectations;
- At all times, comply with customer safety standards and Komatsu safety requirements
- Support Technical Manager for continuous improvement or any other projects
- Provide reports and TSI/Salesforce submission to assist in factory resolution for any technical issues

**The knowledge, skills and abilities we’re looking for**:

- Hold a recognised and current Trade certificate (Mechanical or Electrical)
- Proven experience in a highly technical role
- Current driver's License
- An understanding of maintenance targets including availability, reliability, parts management, and component life cycle management
- Ability to analyse/troubleshoot complicated hydraulic, mechanical, and electrical technical problems and recommend solution

**Are you Komatsu?**
- Komatsu offers a zero-harm culture in the work place, competitive remuneration package, and to drive success we employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Join the Komatsu family and you’ll become a part of a dynamic, supportive, and inclusive work environment, with opportunities for career progression on a global scale, training, and personal growth._

  • Technical Service Representative

    6 days ago

    Rutherford, Australia Komatsu Full time

    **The Opportunity** This position is integral to our Technical Service team, dedicated to delivering exceptional service to customers for the optimal performance of equipment in terms of safety, productivity, and reliability. As the Lead Technical Service Representative, you will spearhead service provision, oversee customer relationship management, drive...

  • Technical Service Representative

    13 hours ago

    Rutherford, Australia Komatsu Full time

    **The Opportunity**: You will be involved with service provision, customer relationship management, operational excellence and continuous improvement as part of the Technical Support Team. With your technical knowledge and professional customer service manner, this is an opportunity to be challenged and grow your career. **By providing technical assistance...

  • [Urgent] Technical Sales Representative

    2 weeks ago

    Rutherford, Australia GPC Asia Pacific Full time

    Overview Short description: Drive sales, build relationships, and provide expert solutions in a dynamic, rewarding environment. Apply now! Location: Rutherford Full body: We are seeking a motivated and results-driven Technical Sales Representative to join our team in Rutherford. As technical sales representative, you will be required to develop existing and...

  • Technical Planner

    4 days ago

    Rutherford, Australia Komatsu Full time

    Technical Planner - Posting Start Date: 7/17/25 - Job Location (Short): Rutherford, New South Wales, AUS, 2320 - Requisition ID: 33376 - Onsite or Remote: Onsite Position **Join Komatsu and Be Part of Something Big!** **What's on offer?**: Here’s your chance to join a team that gets things done! We’re hiring a Technical Production Planner. Reporting to...

  • Parts Sales Representative

    6 days ago

    Rutherford, Australia Komatsu Full time

    Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and...

  • Technical Sales Manager

    1 week ago

    Rutherford, Australia Allrack Storage Solutions Pty Ltd Full time

    **ALLRACK STORAGE SOLUTIONS PTY LTD** **Rutherford NSW 2320** **Technical Sales Manager** **Full-Time** **Salary $73,000 - $83,000 per annum** Based in the Hunter Valley in **NSW, Allrack** is the leading provider of storage systems for businesses wanting to grow without moving into a new facility. We help companies save money and utilize wasted airspace,...

  • Site Service Supervisor

    2 days ago

    Rutherford, New South Wales, Australia Siebtechnik Tema Pty Ltd Full time $90,000 - $120,000 per year

    Summary:The Site Service Supervisor will oversee service operations throughout the Hunter Valley, ensuring efficient planning and execution of scheduled shutdowns. This role is critical in maintaining high standards of safety, customer relations, and operational excellence, while also identifying new business opportunities and developing the skills of the...

  • Customer Support Sales Representative

    1 week ago

    Rutherford, Australia Komatsu Full time

    **The Opportunity**: **Competitive base salary + commission + superannuation + fully maintained vehicle.** **Roster**:Monday - Friday*** **Role Located**:Rutherford, NSW. **Komatsu Benefits**: - ** Paid Parental Leave**:12 weeks of paid primary carer parental leave - ** Technology**: Discounts on Apple, Dell, Lenovo and Microsoft products - **...

  • Service Person Driver

    2 weeks ago

    Rutherford, Australia Kennards Hire Full time

    **Service Person Driver - Permanent** **Rutherford** - ** Largest family-owned equipment hire company in ANZ + great employee benefits**: - ** Access to ANZ biggest tool shed, benefit programs and long-term service rewards.**: - ** Values-Driven Company: Embrace core values such as One Family, Fair Dinkum, and Taking Hire Higher.**: - ** **Diverse...

  • Mechanical Service Technician

    2 weeks ago

    Rutherford, Australia Komatsu Full time

    Mechanical Service Technician - Longwall - Posting Start Date: 8/11/25 - Job Location (Short): Rutherford, New South Wales, AUS, 2320 - Requisition ID: 33205 - Onsite or Remote: Onsite Position **Join Komatsu and Be Part of Something Big!** **Overview.**: Komatsu are on the hunt for an underground mechanical longwall service technician to support our...