Operations Officer

7 days ago

Toowoomba, Australia Queensland Government Full time

**As an Operations Officer, you'll be integral to customer service, stakeholder communication, and operational management, ensuring seamless service delivery and maintaining high standards of efficiency.

In this role, you'll be responsible for:

- Delivering frontline customer service, resolving complaints, and preparing materials for ministerial and other official correspondence.
- Offering advice to industry and stakeholders on relevant legislation, policy, and operational procedures.
- Monitoring key data systems, including the School Transport Information Management System, ensuring transparency and good governance.
- Coordinating and overseeing the School Transport Assistance Scheme (STAS) and other specialised school transport services.
- Assisting in monitoring performance under service contracts, with a focus on compliance and operational delivery.

About You:
We are looking for an individual who thrives in a fast-paced environment and has:

- A customer-focused mindset with the ability to resolve complex issues efficiently.
- Strong organisational skills, particularly in managing time and priorities within an operational context.
- Excellent relationship-building abilities, with a focus on collaboration and communication.
- A commitment to upholding sound governance practices within legislative and policy frameworks.

Qualifications & Requirements:

- A current C class driver licence is required.
- Some intra-state travel may be required.

This is an excellent opportunity for someone who enjoys a challenge and wants to contribute to the delivery of essential services in the Toowoomba region.

To apply, please review the attached position description and applicant guide to understand the competencies required for this role.

Applications to remain current for 12 months.

Job Ad Reference: QLD/617246/25

Closing Date: Wednesday, 12 February 2025
This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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