IT Officer

**Introduction**:
At Fairview, we are passionate about the culture we have built and feel strongly that skills can be learnt but what is critical to the ongoing success and growth of the business is finding the ‘right’ mix of people who work cohesively together and lift each other up. Our people are passionate about finding solutions, they look out for one another, believe strongly in building relationships and work collaboratively toward common goals. We believe in staff development, creating pathways for progression and are committed to empowerment and autonomy for our people. If you have the drive and determination to blaze new trails through innovation, understand the need for collaboration, are action-oriented and are not afraid to make courageous decisions, with customer satisfaction being at the core of everything you do, then Fairview can take you places.

**Description**:
The Company

With almost 30 years' experience in the industry, Fairview specialises in the design, manufacture and distribution of a suite of quality façade solutions throughout Australia, North America and the United Kingdom. With a strong focus on innovation and product development, we take pride in our ability to work closely with our clients to deliver the best possible project outcomes. With one of the largest stock holds in Australia, Fairview is rapidly growing and is one of the biggest suppliers of prefinished facades on the eastern seaboard.

At Fairview, we exist to unlock the power of collaboration, helping all of those who touch us thrive.

The Role

We are looking for a motivated and dedicated person with a genuine interest in IT to join our team

This is an internal support role, working closely with our head office in Lithgow as well as supporting our remote teams based in Sydney, Toowoomba, Melbourne and Tasmania. Without the need to support external customers, assisting the internal Fairview team with all things IT is the focus

Key Responsibilities
- Provide day to day support to end-users, working face-to-face and via remote access
- Manage and log workload with case management systems
- Provide support for business systems and platforms
- Work with IT equipment procurement
- Manage and track IT assets across the company
- Assist in ensuring all systems comply with relevant IT security principles, policies and standards
- Document and follow Standard Operating Procedures for support tasks
- Work closely with out managed service providers

**Skills and Experiences**:
Key Strengths & Skills
- Experience troubleshooting IT hardware and networking
- Familiar with Office 365 administration
- Proven ability to work with sensitive and confidential information
- Exceptional critical thinking and trouble-shooting

The role will be based at our head office in Lithgow, with the possibility of part-time or flexible working arrangements.

Please note applicants must be an Australian Citizen or permanent resident.