Customer Consultant October 2022 Ipswich, Qld

Do more, dream more, become more. Welcome to Bendigo.

About us

Join us on our journey to be Australia's bank of choice With more than 160 years of history, we are proud of our position in the community with more satisfied customers than any other Australian bank.

Bendigo Bank is the bank you can be proud to work at. We have a collective purpose to feed into prosperity, not off it. We were born out of community, for community, and remain the only bank headquartered outside of a capital city. As part of the larger Bendigo and Adelaide Bank Group of over 7,000 employees, we’re big enough to offer you every opportunity, but not so big that we lose the community feel that we’re famous for.

The bank is more serious than ever before about its future. Join us in walking the talk when it comes to supporting our customers, giving back and making our communities a better place.

About our Contact Centre

Our Contact Centre is at the forefront of our relationship with customers and plays a key role in delivering on our promise to be truly customer-connected. As our customers’ needs change, we will too; growing our technological solutions to enable people to connect with us in multiple ways in the future. We are committed to investing in our people, so our customers always receive the best possible experience.

About the role

Day to day our Customer Consultants;
Listen to and understand our customers’ needs and present solutions and identifying opportunities for growth and follow-up until enquiry is fully closed
Make sure all fees are applied to accounts as per the bank’s fee collection policy
Ensure you are on time, ready and available to respond to customers

No experience with the above? Please keep on reading At Bendigo Bank, we want you to shine You bring your brilliant mind and we’ll help you take your learning to the next level with our on-the-job training and internal and external development opportunities.

About you

Our Customer Consultant come from a vast and varied range of “people person” career backgrounds. Including reception/admin, hospitality, retail, hair/beauty, care, contact centre, insurance, and other financial services.

Great customer service is in your DNA. Your ability to multi-task, type and talk simultaneously will assist you to quickly meet our customer’s needs. A resilient person with a positive outlook to your work is essential to remain adaptable and flexible as our business continues to grow. Whilst most of this role involves inbound communication channels, you will have a natural sales aptitude and be comfortable educating and offering new products and services to our customers to best suit their needs.

The important stuff

This position includes working a roster that including Saturdays and Sundays, as well as some work in the evenings. If that is not suitable for your circumstance, this is not the job for you. Check out our career’s website for other opportunities
We can offer full time or part time positions. Part time consists of 5 hour shifts across 5 working days, completing a variety of times across our full span of hours during weekdays and weekends. A minimum of 25hrs per week for part time. Note: the training period will still require full time availability.
This position is based out of our Ipswich office, after the completion of training and probation there will be some flexibility to work from home on occasion.

It is a condition of employment with the Bank that you are double vaccinated against COVID-19, unless you have a medical contraindication or acute illness which prevents you from receiving the vaccine and you provide satisfactory evidence of this to the Bank.

Why us?

Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility. After all, YOU make us the better big bank.

A full PD can be reviewed here - PD - Customer Consultant.pdf