Lice Clinics Operations Manager

2 days ago

Elsternwick, Australia Advantage Pharmacy Elsternwick Full time

**About Us**

The Lice Clinic (formerly Lice Clinics of Elsternwick) is an innovative health-focused business offering a convenient, safe and guaranteed lice treatment solution for families. Backed by thousands of happy clients and a commitment to service excellence, we’re growing across Victoria and building a brand trusted by schools, communities, and parents.

As we scale, we’re looking for a proactive, results-driven leader to take charge of operations, systems and team performance.

**The Role**

This is a unique opportunity to step into a leadership position where you'll oversee daily operations, manage performance and profitability, and ensure systems are running smoothly.

This role blends strategy and execution—you’ll be just as comfortable leading from the front as you are rolling up your sleeves to perform lice treatments when needed (training provided). You’ll also work closely with the founders on new product integration, marketing oversight, and partnership development.

**Key Responsibilities**

**Clinic Operations & Systems Oversight**
- Manage daily operations across multiple locations (currently one location with view to expand)
- Ensure SOP compliance, service quality, and customer satisfaction
- Step into technician duties when required to support the team
- Optimise booking systems, website functionality, CRM tools, and AI agents
- Liaise with service providers to troubleshoot and streamline digital workflows

**Financial & Performance Management**
- Manage budgets, forecasts, and clinic P&L
- Track KPIs across revenue, bookings, staff productivity, and customer satisfaction
- Identify cost efficiencies and growth opportunities across services and product sales

**Team Leadership**
- Supervise Technicians and support technician training (in collaboration with our in-house trainer)
- Drive a high-performance culture with clear expectations, coaching, and accountability
- Manage recruitment, onboarding, and performance reviews

**Community Partnerships & Outreach**
- Work with founders to develop referral relationships with schools, childcare centres, and salons
- Coordinate school workshops and lice awareness initiatives
- Represent the brand in community campaigns and B2B partnerships

**About You**
- Proven leadership experience in multi-site healthcare, wellness, or service-based businesses
- Strong financial literacy (budgeting, forecasting, P&L reporting)
- Confident managing tech systems (e.g. bookings, websites, CRM, AI)
- Comfortable stepping in to perform treatments when needed
- Experience with digital marketing (preferred but not essential)
- Excellent people management, delegation, and team development skills
- Driven, hands-on, and thrives in a fast-moving, purpose-driven environment
- Experience launching or scaling service locations or clinics (preferred but not essential)

**What You’ll Get**
- Leadership role in a fast-growing, purpose-led company
- Direct access to founders and strategic decision-making
- Performance bonuses aligned to business milestones
- Opportunity to genuinely impact families, communities, and schools across Victoria

**How to Apply**

Submit your CV and a short cover letter outlining your relevant experience and what excites you about this opportunity.

Pay: $60,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission
- Penalty rates
- Performance bonus

**Experience**:

- Supervising: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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