Accessibility Manager

Business Unit:
**Accessibility**
- Function:
**Operations**
- Job Code:
**700916**

**Accessibility Manager**
- Help transform the way our customers connect with our services
- Parental Leave Backfill from February 2025 until April 2026
- TRP of $129,700 - $140,000

V/Line’s purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we’re delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

This exciting, contracted opportunity is perfect for anyone eager to enhance their skills in the Accessibility field. If you're passionate about making a difference and eager to grow professionally, this is the chance you've been waiting for

**About the role**

As the Accessibility Manager, you play a vital role in the success of V/Line’s Operations Group. Your primary responsibility is to support customers with accessibility needs and provide advice on infrastructure, train and coach services to ensure they are safe and accessible for everyone across Victoria.

In this role, you will manage a team of two and oversee V/Line’s customer and community engagement efforts related to disability access. This includes developing and implementing communication and engagement activities to address the issues that affect customers, the community, and V/Line’s operations.

Key Accountabilities include:

- Manage DDA (Disability Discrimination Act 1992) Issues: Oversee and facilitate issues related to the DDA, ensuring continuous accessibility improvements.
- External Representation: Represent V/Line at disability and accessibility meetings, working parties, and forums.
- Stakeholder Management: Handle relationships with disability and accessibility organisations and advocacy groups.
- Community Engagement: Implement and integrate partnership and community engagement outcomes.
- Issue Analysis: Identify and analyse disability access issues, patterns, and trends, and work on solutions.
- Advisory Role: Provide advice on legislative and compliance requirements related to disability access.
- Engagement Programs: Develop and manage community and staff engagement programs.
- Accessibility Action Plan: Coordinate the development, measurement, and management of initiatives.
- Reporting: Handle reporting requirements under the Services Agreement and DSAPT exemption.
- Business Planning: Contribute to business planning, budgeting, and forecasting.

**About you**

You will be passionate about accessibility and be able to strategically think and plan through a Disability lense. You are skilled in project management, problem-solving, and strategic planning, with a passion for promoting accessibility and inclusivity. Effective in stakeholder collaboration, training, mentoring, and clear communication to enhance organisational awareness and best practices.
- Demonstrated alignment to V/Line’s values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
- Minimum 5 years of work experience, with at least 2 years in disability access roles.
- Access consulting qualifications are highly regarded.
- Tertiary qualification: (e.g., Community Relations, Business, Communications).
- Project Management: Skilled in planning, executing, monitoring, and completing projects on time and within scope.
- Problem Solving: Ability to identify accessibility barriers, analyse root causes, and recommend effective solutions.
- Strategic Planning: Capable of designing and overseeing a company-wide accessibility strategy.
- Advocacy: Passionate about promoting accessibility and inclusivity.
- Stakeholder Collaboration: Effective in working with diverse teams, including developers, designers, and legal teams.
- Training & Mentoring: Skilled in educating and guiding team members on accessibility best practices.
- Effective Communication: Clearly articulates accessibility requirements, provides feedback, and promotes awareness across the organisation.

We will support you with flexible working arrangements, well-being programs, professional development opportunities, and a constructive, positive team culture.

You will join a dynamic team of professionals who are committed to working with you to achieve great results and help you perform at your best.

Salary for this contracted opportunity is a Total Remuneration Package of $129,700 - $140,000, in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.

Benefits include 4-week’s annual leave, 17.5% leave loading, super, and free myki for metro