Sales Co-worker

**Job ID**: 276753

**Date posted**: 03/02/2025

**Our team within IKEA**
At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work.
We stand for equality, diversity and inclusion.
We care about people & planet and promote health & wellbeing.
We nurture your development and provide career opportunities to unlock your potential.
**What you need to know**
Working at IKEA has its benefits and rewards:

- $28.59 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role Permanent Part-time, 30hrs/fortnight.
- The shift times required to work will be spread between 9:00am to 8:00pm and 9:00pm (Thursday - Saturday).
- To be considered for this position you must have full day availability on Wednesdays and Thursdays.
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts and be available to work 3 out of 4 weekends in a month (both Saturday and Sunday).

RECRUITMENT PROCESS AND KEY DATES
- If you are successful for this role, you will be required to attend a 2-day Welcome induction on Monday 3 March & Tuesday 4 March 2025, 9am-5pm).

**About this work area**
As Sales Co-worker your responsibilities will include, but are not limited to:

- Be an IKEA Ambassador by understanding that you impact our customer’s experience by being able to offer solutions and answer questions that relate to their kitchen and home furnishing needs.
- Actively approach customers to identify their needs by asking insightful questions and advising them on the best kitchen solutions for them.
- Supporting customers with their kitchen design process using the kitchen planning 3D rendering software and accessory workshop. You will build strong relationships with the customer throughout their planning journey.
- Following up on customers after initial planning appointments, via phone call to discuss their kitchen designs, answer questions, and address any concerns.
- Responsible for ensuring that the sales area is stocked, presentable, attractively merchandised and correctly priced.
- Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.
- Stay knowledgeable about in-store specials, delivery options, product features and benefits.

As Sales Co-worker you are or have:

- Proven experience in a sales or customer service role, ideally within the furniture, colour consulting or high-value items retail industry.
- Passionate about home furnishings and appreciator of quality focusing on maintaining a high level of product knowledge and sharing the IKEA product range with customers.
- A strong customer-focused mindset, always striving to deliver a memorable shopping experience.
- An authentic approach in generating sales, whilst maintaining a professional, self-motivated attitude towards meeting sales targets and KPIs.
- Clear and concise communication skills, a keen eye for detail and strong problem-solving skills.
- A ‘Togetherness’ mindset with the ability to work autonomously and collaboratively in a team environment.
- Proficient computer skills and an ability to learn about all technical aspects of the IKEA product range and tools.
- A safe mindset and being comfortable with physical work and manual handling including repetitive movements and lifting.

**We need people like you**
At IKEA, work is so much more than a job. Come join us