Business Program Manager

**Why Microsoft**:
The Device Evaluation Program (DEP) Program Manager is responsible for the end-to-end program management of the Device Loan and Seeding program for Microsoft Australia and New Zealand, across several Groups. Key focus areas of this role are to ensure timely and accurate inventory management by third party vendor teams, assist sellers in the device request and return process for their clients, twice annual stocktake activity at supplier locations, and monthly program reporting. It also requires stakeholder management across the organisation.

**Responsibilities**:
**The purpose of the role**

This role is a critical function of the Devices business and will be responsible for the following:

- ** Vendor Management**: Manage third-party vendor relationship including orchestrating governance including Monthly Business Reviews and weekly connections
- ** Program Optimisations**: Drive DEP performance with continual program optimisation and efficiency e.g., system improvements, process optimisations, reporting dashboards etc.
- ** Compliance**:

- Maintain program compliance with all internal stakeholders and third-party vendors
- Orchestrate and conduct twice annual stocktakes at vendor warehouse(s) and report back to key business stakeholders on findings and recommendation
- Contribute to the internal and external audit programs as required
- Perform ongoing reconciliation between the assets ordered for the Evaluation Program, and the assets added into the inventory tool, and investigate and resolve any variances
- ** Budget Management**:

- Manage the overall program financials including maintaining quarterly budget accountability, raising purchase orders, and timely approval of invoices
- Generate yearly SOWs in consultation with business owners
- ** Reporting & Insights**:

- Lead and share with the business program reporting, insights, and ROI e.g., portfolio insights, % accounts influenced by program, device purchase recommendations
- Daily reporting on overdue loans, and drive process improvements to ensure stock is returned
- ** Training & enablement**:

- Integrate with local Device sales teams to educate and on request and return processes and help unblock issues
- Maintain SharePoint site for the Program, including links, how-to, reports

**Qualifications**:
**What skills do you need to have?**
- Strong verbal & written communications across all levels, particularly to non-technical audiences
- Experienced in program management and managing third-party vendors
- Proven stakeholder management
- Good understanding of business & strong commercial awareness
- Strong attention to detail
- Proven ability to produce clear & effective documentation
- Able to interpret business requirements
- Can work independently or as part of a team
- Data and analytical skills for reporting and insights to the business on performance
- Self-starter with natural curiosity
- Drive for results, tenacity and ‘sense of urgency’
- Ability to multi-task and prioritise

**Team Culture and Support**

Microsoft believes that by investing in our people and creating an inclusive environment, our team will do their best work. See our complete list of benefits and why we are recognized as an Endorsed Employer for Women by WORK180. Microsoft Benefits | WORK180 Endorsed Employer

Our mission is deeply inclusive. See Inside Microsoft | Global Diversity and Inclusion at Microsoft

**What next?**

Even if you feel you may not meet 100% of the criteria, please apply. You may exceed your own expectations, or we may have another opportunity that suits your potential. While we’re not able to reach out directly to every applicant, we will always do our best to help you feel heard and supported throughout the experience.

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