Team Leader

2 days ago

Sydney, Australia TenacityCX Full time

Newly created team for a high end luxury retail brand
- Niche E-Commerce team of 2 CSR's located in the city
- $90,223 + super + bonus. Monday - Friday role

We are seeking a Team Leader for this newly created team, working for a leading high end jewellery & watch brand.

**The Role**:

- Responsible for the day to day running of this service centre
- Managing a small team of 2 Brand Ambassadors
- Being a Brand Ambassador for the business and a point of escalation for client enquiries
- Ensure that KPI’s & SLA’s are met
- Manage, coach and evaluate the performance of your team

**About You**:

- Minimum 2-3 years of managerial experience in a quality focussed customer service centre or e-commerce business
- Ability to present both leadership experience in addition to commercial acumen
- A demonstrated interest in the Luxury retail
- Confident learning new systems
- Present as a confident, diligent, proactive, dynamic & supportive business leader

**This is a fantastic opportunity for someone who has strong leadership experience in addition to an interest in high end retail brands.**

**Please note**: This role requires full working rights and all successful applicants will be required to complete a criminal background check.

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