Team Leader

1 week ago

Sydney, Australia Liquor & Gaming NSW Full time

Lead a dynamic team to deliver exceptional customer experiences and drive high-performance outcomes in a fast-paced, customer-focused environment
- Clerk Grade 7/8 with a salary range of $110,266 - $122,058
- Ongoing role based in Sydney, NSW

**About Liquor & Gaming NSW**

We are at the pointy end of industry supervision for the liquor, gaming, wagering, casino and registered club sectors in NSW. If you want a seat at the table, whether we’re reviewing the latest facial recognition technology; advising Government on gambling reform policy; developing initiatives to increase live music venues and festivals; or investigating unlawful liquor or gambling inducement practices, we want to talk to you.

We’re enabling vibrant and dynamic hospitality and racing environments that are safe and responsible, and our regulatory efforts are evidenced-informed, coordinated, and targeted to where the risks are greatest.

Our work is as diverse as our people and the NSW communities we serve.

See what it’s like to work with us

**About the role**

The primary purpose of the Team Leader role is to provide leadership and guidance to the Customer Experience staff. Allocate and coordinate workflows and implement best practice to ensure service delivery standards are met. The position focuses on driving high performance and ensuring the team operates effectively and professionally, with a strong emphasis on delivering exceptional service.

**About You**

We are looking for someone who demonstrates the capability to:

- Plan and prioritise workload to meet conflicting and critical deadlines
- Manage a team with a diverse range of complex matters in a high volume or sensitive customer
- focused environment
- Keep up to date with the range, pace and complexity of information and knowledge required while deliver quality service
- Develop processes and plans to enhance team efficiency
- Lead staff through change and determining solutions to problems as they arise

To learn more about the role, please click here to download the Role Description.

**How to Apply**

**Closing Date**: Sunday, 9 March 2025 [10.00AM]

**Working at the Department of Creative Industries, Tourism, Hospitality and Sport**

At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.

Together we:

- Create social and economic opportunities for the state
- Support the creation of jobs across the creative, visitor and night-time economies
- Prioritise First Nations artists, stories and culture
- Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
- Drive visitation through events, campaigns and visitor experience development
- Activate our night-time and creative economies to unlock unique precincts and community spaces
- Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
- Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.

A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.

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