Workforce Scheduler

SYNOPSIS:
**Workforce Scheduler**
- **Part time, permanent, 28 hour week (0.73 FTE)**:

- **Up to $82,498 p.a. total salary package ($69,986 - $74,659* + 10.5% Super)**:

- **Attractive employee benefits - Free parking, onsite gym, wellness program & more**:

- **Immediate Start available**
- _P.A Pro-rata Dependent on skills and experience _

**The City of Melville is a determined, passionate, and diverse workplace, with our staff at the core of what we do for our community**. As part of the City of Melville team, you will be rewarded with excellent working conditions and the following benefits to enjoy
- Structured professional development and study assistance programs.
- Employee wellness programs, flu shots and health assessments.
- Employee Assistance Programs, and a supportive leadership teams.
- Free membership to our Gym, Pool and Health Lounge facilities.
- Active social club.
- Up to 10 weeks annual leave per year *conditions apply.
- Superannuation up to 14% *conditions apply.

**As our community continues to grow, we are looking for passionate individuals (like you) to join our team as we embark on our transformational goals**
- Going carbon neutral by 2030.
- Implementing a customer first approach to ensure our services, processes, and systems put the needs of our customers first.
- The implementation of digital strategy to ensure we have the best technology to organize, operate, and manage our information.
- The implementation of an economic development strategy to help support our business community.

**We’re now seeking an experienced and innovative Workforce Scheduler for an exciting role with the City of Melville**

The role of the Workforce Scheduler is essentially** **developing the schedules and rosters as well as workload forecasting to ensure our Customer Relations team meet service delivery needs. Working alongside our Customer Relations Team Leader, you will need to be proactive, innovative, with an analytical mind and an eye for problem solving

**As our Workforce Scheduler, you’ll be responsible for**
- Generating rosters using our internal rostering software, and ensuring the schedules are well planned, communicated, and balanced, considering both our service delivery needs, as well as staff availability.
- Supporting and working alongside the Customer Relations Team Leader with proactive staff planning.
- Communicate rosters and roster changes to relevant staff and managers through daily reporting.
- Proactively plan, forecast, and manage the Customer Relations scheduling requirements, including roster changes, leave and absence planning to ensure coverage of shifts.

**To be successful in this role, you will possess**:

- Demonstrated experience in a workforce management or resource planning role.
- Demonstrated experience in workload forecasting, creation and maintenance of staffing rosters, and capacity planning within multi-job role operational channels.
- Experience and working knowledge of call centres and operational processing metrics, and related technology.
- Proficient experience in Excel (advanced)
- Experience with Cisco Workforce Optimization will be highly regarded

**Other skills**:

- Mathematical, statistical and analytical skills.
- Problem analysis and solving skills.
- Communication and interpersonal skills.
- Attention to detail and accuracy skills.
- Communication skills - verbal and written.
- Sound digital literacy skills.
- Sound time management skills

**For further information in regards to this vacancy please contact** - Marcia Coelho - Customer Relations Coordinator - (08) 9364 0660