Case Manager

**Are you looking for a role where you can make a difference?**

The Education and Learning portfolio delivers a range of accredited, non-accredited and case management services and due to a growing demand we are seeking a highly motivated, outcome focused Learner Support Services Case Manager to join our Learning team on a Full-time basis located at our Kent Town Head office. You will also be required to travel across Elizabeth East and Marion sites.

Reporting to the Program Manager - Learner Support Services you will provide case management and support for students with complex needs, to ensure they achieve a successful vocational education training (VET) outcome and transition to further study or employment.

The day-to-day activities will include:

- Providing a range of effective Learner Support Services (LSS) to students undertaking VET qualifications within the guidelines of the LSS deed and Operational Guidelines
- Assessing the student’s living, learning and transition needs
- Providing individualised practical and emotional support to students in a proactive manner and liaise with trainers and other key stakeholders
- Working collaboratively with referring RTO’s to ensure effective achievement of outcomes as per the LSS support plan

**About You...**

In this role, you will be driven to provide a range of effective and individualised wrap-around support and referral services to students with complex needs to ensure they achieve a successful vocational education training (VET) outcome and transition to further study and employment.
- Previous experience in meeting the needs of people at risk, people with disabilities and from diverse cultural backgrounds.
- Proven experience and success supporting students to overcome barriers and achieve learning outcomes
- Knowledge and understanding of the Vocational Education and Training sector
- Interpersonal, conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions.
- Engagement skills and the ability to influence and motivate students using a coaching and advisory approach to achieve quality client outcomes.

**For this role, you will need to**:

- Be willing to complete a Working with Children Check and National Police Check
- A current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4-5 star ANCAP safety rating
- Willing to undertake Mental Health First Aid and Disability Awareness training.
- Be eligible to work in Australia

**Why join Team SYC?**
- Increase your pay with Salary Packaging options
- Career development opportunities
- Enjoy an additional day off to celebrate your Birthday*
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Be provided an additional paid personal leave
- Stay healthy with discounted Corporate Private Health Cover
- Access our free and confidential Employee Assistance Program
- Discounted gym membership for all employees
- Enjoy special benefits with Beaurepaires
- Qualifying periods apply.

**About us**

SYC exists so everyone can succeed.

‍We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

A non-profit human services organisation, SYC was founded in 1958 to support young people experiencing disadvantage in Adelaide. We now operate nationally, supporting more than 57,000 people annually with housing, education, employment, justice, health and disability services.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.

**How to Apply...**

**If you match the criteria above, we want to hear from you**

**We’re proud to be a Circle Back Initiative Employer and we commit to respond to every applicant.