Customer Service Liaison Officer

3 days ago

Concord, Australia Sydney Local Health District Full time

**Sydney Local Health District is responsible for the health and wellbeing of more than 740,000 people living within our boundaries, as well as many more from rural and remote parts of NSW and Australia. We have hospitals and health services delivered in various locations in the community and in people’s homes.**

**About your New Career**

**Employment Type**: Permanent Full Time, 38 hours per week
**Position Classification**: Administrative Officer Level 6
**Remuneration**: $77,623 - $79,458 per annum + annual leave loading + 11.5% Superannuation
**Location**: Concord Repatriation General Hospital
**Requisition ID**: REQ511147

**Where you will be based**

For over 70 years Concord Repatriation General Hospital has had a well-earned reputation for excellence in healthcare as well as undertaking world class clinical education and research. Building on its proud heritage of caring for the Veteran community, the hospital now services the local communities of Concord, Strathfield, Burwood and beyond.

**About the Role**

In this position, the Customer Service Liaison Officer (CSLO) is pivotal to the Local Health District's strategy to raise additional revenue from patients electing to use their Private Health Insurance. The position is responsible for developing effective relationships with key stakeholders and providing customer focused information in relation to their financial options.

The position provides patients and staff with support in regards to patient election choices, maximise patient fee revenue, and ensures admitted patient financial records are complete and compliant with the National Healthcare Agreement, NSW Health and LHD policies and procedures.

For more information, please view the Position Description.
- Experience in a revenue, finance or similar position in a hospital setting, with demonstrated ability to meet revenue targets.
- Excellent communication and customer service experience including a high level advocacy and negotiation skills, with the ability to deal sensitively and professionally with patients, their families, other staff and stakeholders involved in the financial case management process.
- The ability to work a 7 day rotating shift (Monday - Sunday) across the hours of operation, including public holidays.

**ONLY PERMANENT EMPLOYEES OR TEMPORARY EMPLOYEES WITH 12 MONTHS CONTINUOUS SERVICE WITH NSW HEALTH ARE ELIGIBLE TO APPLY.**

**Benefits and Perks**
- Allocated Day Off each month.
- Opportunity for extra tax savings through Salary Packaging up to $9,009, Novated Car Leasing, meal entertainment allowance up to $2,650. For more information, please visit SalaryPackagingPlus.
- Paid parental leave & annual leave loading.
- Access to free courses, qualification and coaching via Sydney Education.
- Health & Wellbeing: discounted Fitness Passport, free nutrition and wellness resources from qualified professionals, access to confidential EAP counselling for staff and their families and yearly flu shots etc.
- Enjoy the ability to utilise the Concord Hospital staff gym.

For more information about the benefits, please visit SLHD Benefits.

**About working for SLHD**

Sydney Local Health District is committed to implementing the Child Safe Standards.

To further connect with us, check us out on LinkedIn.

For enquiries, please contact Vincenza Zagarella between Monday - Friday, 8:30am -5:00pm, on (02) 9767 7440.

**Applications Close: Friday 30 August 2024

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