Care Finder

Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About the Role
We are seeking two part time compassionate and dedicated Care Finders to join our team in Logan Central. In this role, you will provide personalised assistance to older Australians—particularly those from culturally and linguistically diverse (CALD) backgrounds—to navigate the aged care system and access essential services.
This is a fantastic opportunity to support isolated, vulnerable, or hard-to-reach older people facing significant barriers in accessing aged care and related support. You will provide intensive, person-centred assistance including needs assessment, service facilitation, and ongoing support. Assertive outreach to actively engage individuals who may not otherwise seek help is a key part of this role.
You will work using culturally safe, trauma-informed approaches, fostering strong community and stakeholder connections to ensure equitable, respectful, and tailored care that upholds the dignity and autonomy of CALD clients.
About You
You are passionate about supporting older people from culturally and linguistically diverse (CALD) backgrounds to navigate the aged care system with dignity and respect. You have strong communication and interpersonal skills, enabling you to build trust and rapport with vulnerable individuals and their communities.
With a solid understanding of My Aged Care and related support services, you are skilled at conducting culturally sensitive, holistic assessments and providing tailored guidance. You thrive working collaboratively with community groups, service providers, and health professionals to ensure seamless care coordination. Your commitment to cultural competence, client advocacy, and accurate record-keeping underpins your ability to deliver person-centred, trauma-informed support that makes a real difference.
**Key responsibilities include**:

- Assist CALD older people to understand and access My Aged Care and related services
- Conduct holistic, culturally sensitive needs assessments
- Proactively engage in outreach to build relationships with older individuals facing barriers
- Link clients with appropriate aged care providers and supports, facilitating service agreements and ongoing access
- Develop and maintain networks with community groups, service providers, advocacy organisations, and health professionals
- Maintain accurate and confidential client records for evaluation and reporting
- Collaborate with multidisciplinary teams to ensure coordinated care delivery

**Desirable Criteria**:

- Prior experience working with older people or in the aged care, health, or community services sector.
- Demonstrated experience supporting people from culturally and linguistically diverse (CALD) backgrounds, including migrants, refugees, and new and emerging communities.
- Experience in case work, care coordination, or community navigation roles.
- Proven experience in community engagement and outreach within multicultural or vulnerable populations.
- Familiarity with data collection, reporting, and outcomes measurement in a service delivery context.
- Lived experience within a CALD community and/or fluency in a language other than English.

About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading hybrid and flexible working arrangement supporting work from home and office, including the opportunity of a 9-day fortnight.
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance