Store Manager

2 weeks ago

Mentone, Australia Zambrero Full time

We are looking for a **Store Manager**to join our Zam fam at Mentone

**About Zambrero**

Zambrero is an Australian-based Mexican food franchise with a mission to provide fresh, healthy, and delicious food options, alongside a social cause. Our "Plate 4 Plate" initiative helps tackle global hunger, and we are committed to excellence in every dish we serve. As a Full-Time Team Member, you will play an essential role in creating an exceptional customer experience, supporting the store’s operational goals, and contributing to our mission of making a difference.

**Key Responsibilities**

Customer Service & Experience:

- Deliver outstanding customer service, ensuring every customer leaves with a positive impression of Zambrero.
- Prepare and serve food items according to Zambrero’s recipes and quality standards.
- Engage with customers to provide information about our menu, the "Plate 4 Plate" initiative, and other store offerings.
- Address and resolve customer inquiries and complaints in a friendly and professional manner.

Store Operations:

- Assist in the daily operations of the store, including opening and closing procedures.
- Maintain a clean and organized workspace, ensuring compliance with food safety standards and health regulations.
- Monitor and restock inventory as needed, ensuring adequate supplies for daily operations.
- Accurately process transactions, handle cash, and operate the point-of-sale (POS) system.

Team Collaboration:

- Work collaboratively with team members to ensure smooth and efficient store operations.
- Participate in team meetings, training sessions, and performance evaluations to continuously improve skills and knowledge.
- Support new team members through training and mentorship.

Cost & Quality Management:

- Adhere to portion control guidelines to minimize waste while maintaining high food quality.
- Assist in tracking and reporting inventory usage, helping the store meet its cost management targets.

Health & Safety:

- Follow all health and safety guidelines to ensure a safe working environment for yourself and others.
- Report any safety hazards, equipment issues, or incidents to the Store Manager promptly.

**Key Requirements**

**Experience**:

- Previous experience in food service, hospitality, or a customer-facing role is preferred but not essential.
- Familiarity with food safety practices and procedures is an advantage.

**Skills**:

- Strong communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
- Basic math skills for handling transactions and inventory management.
- Attention to detail and commitment to maintaining high-quality standards.

Personal Attributes:

- Enthusiasm for food, customer service, and Zambrero’s mission.
- Reliable, punctual, and willing to take initiative.
- A positive and collaborative attitude.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Qualifications:

- Food Safety Certificate (or willingness to obtain).
- First Aid Certificate (desirable).

**Benefits**
- Competitive hourly wage with opportunities for growth.
- Discounts on Zambrero’s delicious menu items.
- A supportive and positive team culture.
- Ongoing training and development opportunities.
- The chance to contribute to a meaningful cause through the "Plate 4 Plate" initiative.
- Access To 1000’s of Discounts Through ZAM PERKS Rewards.

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