Store Manager

1 week ago

Mentone, Australia Zambrero Full time

We are looking for a **Store Manager**to join our Zam fam at Mentone **About Zambrero** Zambrero is an Australian-based Mexican food franchise with a mission to provide fresh, healthy, and delicious food options, alongside a social cause. Our "Plate 4 Plate" initiative helps tackle global hunger, and we are committed to excellence in every dish we serve. As a Full-Time Team Member, you will play an essential role in creating an exceptional customer experience, supporting the store’s operational goals, and contributing to our mission of making a difference. **Key Responsibilities** Customer Service & Experience: - Deliver outstanding customer service, ensuring every customer leaves with a positive impression of Zambrero. - Prepare and serve food items according to Zambrero’s recipes and quality standards. - Engage with customers to provide information about our menu, the "Plate 4 Plate" initiative, and other store offerings. - Address and resolve customer inquiries and complaints in a friendly and professional manner. Store Operations: - Assist in the daily operations of the store, including opening and closing procedures. - Maintain a clean and organized workspace, ensuring compliance with food safety standards and health regulations. - Monitor and restock inventory as needed, ensuring adequate supplies for daily operations. - Accurately process transactions, handle cash, and operate the point-of-sale (POS) system. Team Collaboration: - Work collaboratively with team members to ensure smooth and efficient store operations. - Participate in team meetings, training sessions, and performance evaluations to continuously improve skills and knowledge. - Support new team members through training and mentorship. Cost & Quality Management: - Adhere to portion control guidelines to minimize waste while maintaining high food quality. - Assist in tracking and reporting inventory usage, helping the store meet its cost management targets. Health & Safety: - Follow all health and safety guidelines to ensure a safe working environment for yourself and others. - Report any safety hazards, equipment issues, or incidents to the Store Manager promptly. **Key Requirements** **Experience**: - Previous experience in food service, hospitality, or a customer-facing role is preferred but not essential. - Familiarity with food safety practices and procedures is an advantage. **Skills**: - Strong communication and interpersonal skills. - Ability to work efficiently in a fast-paced environment. - Basic math skills for handling transactions and inventory management. - Attention to detail and commitment to maintaining high-quality standards. Personal Attributes: - Enthusiasm for food, customer service, and Zambrero’s mission. - Reliable, punctual, and willing to take initiative. - A positive and collaborative attitude. - Flexibility to work a variety of shifts, including evenings, weekends, and holidays. Qualifications: - Food Safety Certificate (or willingness to obtain). - First Aid Certificate (desirable). **Benefits** - Competitive hourly wage with opportunities for growth. - Discounts on Zambrero’s delicious menu items. - A supportive and positive team culture. - Ongoing training and development opportunities. - The chance to contribute to a meaningful cause through the "Plate 4 Plate" initiative. - Access To 1000’s of Discounts Through ZAM PERKS Rewards.

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