Service Administration Supervisor

4 days ago

Sydney, Australia Penske Full time

**Your new opportunity**:
As a **Service Administration Supervisor** you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction.

In this role you will:

- Ensure that work in progress is reduced to minimum levels by supervising and guiding your team.
- Monitor the effective answering of calls, attending to customer drop offs/pick ups, booking & scheduling of work, and timely invoicing
- Action and rectify queries and complaints to maintain good customer service
- Work closely with the warranty administration team to ensure all warranty jobs are processed and updates are provided
- Attend to front desk and phone enquiries as required, redirecting where appropriate, or obtaining information and relaying to the right person
- Attend meetings and contribute to continual process improvement

**About you**:

- Have 5+ years of administrative experience with great computer skills
- Experience within a customer service environment
- Sound understanding of Automotive Dealership Service Environment
- Some supervisory experience would be great, but we're happy to work with the right person
- An understanding of basic parts warehousing principles would be ideal, but we can teach the right person.
- Alignment with Penske values of Ownership, Passion, Teamwork, Integrity and Care.

**Added benefits**:

- More than 20 sites across Australia & New Zealand.
- Flexible work arrangements.
- Penske Power-Up Day - An additional paid day off for all permanent employees.
- Refer a friend and we'll pay you $4,000 for Diesel Technicians, Service and Parts Advisors & $1,000 for all other roles (conditions apply).
- Commitment to career development and progression.
- Commitment to providing the highest levels of safety, technical and leadership training.
- Reward and Recognition Programs.
- Employee Assistance Program.
- Family Friendly benefits.
- Access to discounted travel, health insurance & motor vehicle leasing options.

**About Penske**:
With over 1,300 employees across Australia and New Zealand, **Penske** is an iconic brand in both the business and racing worlds and a Fortune 500 company with a global presence. Operating across some of the most dynamic on and off-highway markets in the country, including road transport, energy solutions, mining, rail, defence and commercial marine and the leading distributor of premium power systems solutions.

**Be ambitious. We are.

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